ChMS Trainer and Support Specialist

Northside Catholic; Chicago (IL); On-site; USD 53,000 - 65,000; Full time

Job summary

The Archdiocese of Chicago is seeking a ChMS Trainer and Support Specialist to provide front-line support, training, and communication across the Archdiocese. You will onboard staff and volunteers, manage the knowledge base, and drive adoption of the ChMS platform.

Responsibilities include user support, remote or in-person training, documentation maintenance, adoption tracking, and collaboration with IT peers to ensure smooth system transitions and ongoing improvements.

Qualifications

• Bachelor’s degree in Technology, Education, Communications, or related field.
• 1-3 years in training, help desk, or application support roles.
• CRM customer relationship experience.
• Strong instructional design, facilitation and presentation skills.
• Excellent communicator with patience and empathy for users of all technical abilities.
• Proficiency in Spanish (spoken and written) preferred to effectively support bilingual parishes.
• Familiarity with software ticketing systems or CRMs preferred.
• Experience supporting faith-based or nonprofit organizations desirable.

Responsibilities

• User Support: Serve as the point of contact for user questions and issues, resolving or escalating as appropriate.
• Training Development: Develop and deliver training materials (guides, videos, live sessions) for both parish and central users, both remotely or in-person.
• Knowledge Base Management: Maintain the ChMS knowledge base and ensure training documentation remains accurate, accessible, and current.
• Training & Adoption Tracking: Track training participation and user adoption metrics to identify follow-up needs and areas requiring additional support.
• Issue Coordination: Collaborate with the System Administrator and Data Analyst to ensure accurate issue tracking, documentation, and resolution workflows.
• New User Orientation: Assist with communication, onboarding, and orientation for new parish users.
• Communication Support: Deliver clear, encouraging messages that help staff and volunteers feel supported through system transitions and updates.
• Feedback Gathering: Gather and share parish feedback to inform future improvements and enhance user experience.

Skills

CRM experience

Instructional design

Communication skills

Spanish proficiency

Training & help-desk experience

Education

Bachelor's degree in Technology, Education, Communications, or related field

Job description

The Archdiocese of Chicago, the third largest in the United States, serves more than 2.2 million Catholics in 216 parishes in Cook County and Lake County, a geographic area of 1,411 square miles. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 13,000 employees in its systems and ministries, including Catholic Chari es, the region's largest nonprofit social service agency. The Archdiocese also has one of the country's largest seminaries. The Archdiocese's 150+ elementary and secondary schools comprise one of the largest U.S. private school systems. Its schools have received 96 U.S. Department of Education Blue Ribbon Awards.

Position Summary

The ChMS Trainer and Support Specialist provides front-line support, training, and communication to ensure consistent and comfortable use of the platform across the Archdiocese . This role strengthens parish operations by supporting staff and volunteers through onboarding, system transitions, p olicy, procedu re, and best practice education.

Responsibilities

• User Support: Serve as the point of contact for user questions and issues, resolving or escalating as appropriate.
• Training Development: Develop and deliver training materials (guides, videos, live sessions) for both parish and central users , both remotely or in-person.
• Knowledge Base Management: Maintainthe ChMS knowledge base and ensure training documentation remains accurate , accessible, and current.
• Training & Adoption Tracking: Track training participation and user adoption metrics toidentifyfollow-up needs and areas requiring additional support.
• Issue Coordination: Collaborate with the System Administrator and Data Analyst to ensureaccurateissue tracking , documentation , and resolution workflows.
• New User Orientation: Assistwith communication , onboarding, and orientation for new parish users.
• Communication Support: Deliver clear, encouraging messages t hat help staff and volunteers feel supported through system transitions and updates.
• Feedback Gathering: Gather and share parish feedback to inform future improvements and e nhance user experience.
• Other responsibilities as assigned.

Requirements

• Bachelor’s degree in Technology , Education, Communications, or related field.
• 1-3 years in training, help desk, or application support roles.
• CRM customer relationship experience.
• Strong instructional design , facilitation and presentation skills.
• Excellent communicator with patience and empathy for users of all technical abilities.
• Proficiencyin Spanish (spoken and written)preferredto effectively support bilingual parishes.
• Familiarity with software ticketing systems or CRMs preferred.
• Experience supporting faith-based or nonprofit organizations desirable .
• Demonstrateunderstanding, respect and support of the Catholic Church teaching,missionand values.
• Excellent organizational and time management competencies.
• Strong verbal and written communications, organizational, multi-taskingand interpersonal skills.
• Ability to work inteamenvironment with a strong service mindset.
• Passionate about and committed to the Mission of the Archdiocese of Chicago and global Catholic Church .

The Archdiocese of Chicago offers a comprehensive total rewards package to include competitive compensation and benefit programs. Information about our benefit programs is available here.

This position has an hourly range of $25.70 -$31.48. An employee’s pay within the hourly range will be based on many factors including but not limited to relevant education, qualifications, experience, skills, geographic location, and organizational needs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.