Childcare Eligibility & Financial Services Specialist

Equus; Wichita Falls (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Equus Workforce Solutions in Wichita Falls, TX seeks a Financial Specialist to determine family eligibility for childcare assistance, enroll cases, and maintain compliant documentation in a fast-paced environment.

You will manage data entry, process redeterminations, authorize payments to providers, and communicate policies to parents, ensuring high-quality customer service and strict confidentiality.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Accept, coordinate, and process referrals for childcare services.
• Determine family eligibility and maintain accurate, compliant eligibility documentation.
• Enter, update, and maintain client information in the automated case management system.
• Enroll eligible children and manage case activities, including redeterminations, changes, and service terminations as required.
• Authorize payments to eligible childcare providers in accordance with program guidelines and supporting documentation.
• Calculate and assess parent share of cost accurately.
• Provide information and guidance on quality childcare options to support parents in making informed decisions.
• Communicate program policies, eligibility requirements, and client rights and responsibilities clearly to parents and caregivers.
• Respond to parent inquiries and complaints professionally, ensuring a high level of customer service and client satisfaction.
• Maintain accurate client records and case documentation to support program compliance and service delivery.
• Apply current eligibility guidelines, funding requirements, and departmental policies consistently.
• Ensure confidentiality of all client and program information in accordance with applicable laws and policies.
• Promote respectful, inclusive, and culturally responsive service to clients from diverse backgrounds.
• Maintain effective working relationships and communicate professionally with clients, colleagues, and stakeholders.
• Work productively in a deadline‑driven environment, demonstrating strong time management and organizational skills.
• Participate in required meetings, trainings, and professional development activities.
• Report suspected fraud, misuse of funds, or child abuse and neglect in accordance with legal and organizational requirements.

Skills

Customer service mindset

Communication skills

Data entry

MS Excel

Teamwork

Problem solving

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Case management system

Job description

Equus Workforce Solutions in Wichita Falls, TX seeks a Financial Specialist to determine family eligibility for childcare assistance, enroll cases, and maintain compliant documentation in a fast-paced environment.

You will manage data entry, process redeterminations, authorize payments to providers, and communicate policies to parents, ensuring high-quality customer service and strict confidentiality.