Strategic Child Care Services Advisor

Equus; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Equus Workforce Solutions in San Antonio, TX is seeking a dedicated Case Manager to oversee a caseload and coordinate referrals for child care services, enrolling eligible children and guiding families through the process.

You will promote parental compliance, track attendance, manage data in our systems, and collaborate with providers and staff across levels, while upholding equity and community resource knowledge.

Qualifications

• Two years of related work experience or equivalent.
• Excellent communication and interpersonal skills.
• Strong management and organizational skills.
• Ability to work across all levels of management and staff.
• Knowledge of community resources.
• Ability to work with and relate to clients.
• Cultural sensitivity.
• Computer literacy with Microsoft Word and Excel; ability to learn specialized databases and software systems.

Responsibilities

• Oversees caseload of customers to ensure positive outcomes
• Accepts and coordinates referrals for child care from authorized referral sources
• Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and staff
• Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
• Enrolls children in child care settings, as appropriate
• Implements client service, fund utilization, enrollment, and service priority strategies
• Explains parents' rights and responsibilities and explains attendance responsibilities
• Tracks attendance and services utilization - Refers suspected fraud or misuse to the appropriate resource
• Enters client and case eligibility, demographic, and service information into the designated system
• Assists and prepares responses for quality assurance monitoring
• Provides process informational support/instruction to parents & providers as needed
• May coordinate the recruitment, processing, and monitoring of local area relative providers
• Assists with Provider agreements and inquiries on reimbursements
• Other duties as assigned

Skills

Communication

Interpersonal skills

Management

Organizational skills

Client relations

Cultural sensitivity

Computer literacy

Education

Two years directly related progressively responsible work experience or equivalent combinations thereof

Tools

Microsoft Word

Excel

Job description

Equus Workforce Solutions in San Antonio, TX is seeking a dedicated Case Manager to oversee a caseload and coordinate referrals for child care services, enrolling eligible children and guiding families through the process.

You will promote parental compliance, track attendance, manage data in our systems, and collaborate with providers and staff across levels, while upholding equity and community resource knowledge.