Impactful Child Care & Family Advisor

Equus Workforce Solutions; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Equus Workforce Solutions in San Antonio, TX, is seeking a dedicated professional to oversee caseloads, coordinate child care referrals, and enroll categorically eligible children in authorized programs. The role emphasizes ensuring parental compliance with agreements and tracking services, while guiding parents and providers through program processes.

The position requires strong communication, organizational skills, and the ability to work across management levels, with a focus on community

Qualifications

• Two years directly related progressively responsible work experience or equivalent combinations thereof.
• Excellent communication and interpersonal skills.
• Strong management and organizational skills.
• Ability to work across all levels of management and staff.
• Must be knowledgeable about community resources.
• Ability to work with and relate to clients.
• Cultural sensitivity a must.
• Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems.

Responsibilities

• Oversees caseload of customers to ensure positive outcomes.
• Accepts and coordinates referrals for child care from authorized referral sources.
• Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and staff.
• Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted.
• Enrolls children in child care settings, as appropriate.
• Implements client service, fund utilization, enrollment, and service priority strategies.
• Explains parents' rights and responsibilities and explains attendance responsibilities.
• Tracks attendance and services utilization - Refers suspected fraud or misuse to the appropriate resource.
• Enters client and case eligibility, demographic, and service information into the designated system.
• Assists and prepares responses for quality assurance monitoring.
• Provides process informational support/instruction to parents & providers as needed.
• May coordinate the recruitment, processing, and monitoring of local area relative providers.
• Assists with Provider agreements and inquiries on reimbursements.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Management skills

Organizational skills

Knowledge of community resources

Client relationship skills

Cultural sensitivity

Word and Excel proficiency

Tools

Microsoft Word

Excel

Job description

Equus Workforce Solutions in San Antonio, TX, is seeking a dedicated professional to oversee caseloads, coordinate child care referrals, and enroll categorically eligible children in authorized programs. The role emphasizes ensuring parental compliance with agreements and tracking services, while guiding parents and providers through program processes.

The position requires strong communication, organizational skills, and the ability to work across management levels, with a focus on community