Child Support Specialist Trainee

State of West Virginia; Huntington (WV); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Benefits

Job summary

State of West Virginia's Bureau of Child Support Enforcement in Cabell County is seeking an entry-level Caseworker in a structured training capacity. You will learn through formal classroom training and on-the-job coaching to handle beginning level child support cases, with supervision as you develop independence.

The role emphasizes learning to locate parents, assets, and income, apply the child support formula, and respond to customer inquiries while maintaining confidentiality.

Qualifications

• High school diploma or equivalent is required.
• Four (4) years of clerical and/or paraprofessional experience.
• College credit substitutions: 30 credit hours equal one year of experience.
• Vehicle availability for continuous use may be required.

Responsibilities

• Learn to manage beginning level Child Support case work under supervision.
• Respond to customer service inquiries and maintain confidentiality of information.
• Assist with locating parents, assets, and sources of income and applying the Child Support formula.
• Gather case information from public documents, customers, and other agencies to support BCSE attorneys.

Skills

Customer service

Clerical experience

Attention to detail

Education

High school diploma or equivalent

Job description

Nature of Work

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in Cabell County.

Minimum Qualifications

• Training: High school diploma or equivalent.
• AND Experience: Four (4) years of clerical and/or paraprofessional experience.
• OR Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

Other Information

• Probationary period of twelve (12) months - (SPB 3013)
• To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.
• State employment offers a variety of benefits.