Child Support Specialist Trainee

WV Department of Human Services; West Virginia; On-site; USD 32,000 - 46,000; Full time

Job summary

WV Department of Human Services seeks an entry-level Caseworker in Cabell County to join the Bureau of Child Support Enforcement. The role provides formal training and on-the-job coaching to develop skills in case processing, client contact, and regulatory compliance.

Under supervision, you will learn to locate parents, assets, and income sources, and to apply the Child Support formula. You will respond to inquiries, prepare routine correspondence, and maintain strict confidentiality throughout

Qualifications

• High school diploma or equivalent required.
• Four years of clerical or paraprofessional experience.
• Substitution: 30 college credit hours may substitute for experience.
• Availability of a vehicle for continuous use may be required.

Responsibilities

• Perform beginning level Child Support case work under supervision.
• Learn to manage a caseload and calculate Child Support obligations.
• Respond to customer service inquiries and compose routine correspondence.
• Maintain confidentiality of information and review case files.

Skills

Customer service

Data entry

Confidentiality

Education

High school diploma or equivalent

30 college credit hours substitution

Job description

Nature of Work

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in Cabell County.

Minimum Qualifications

Training: High school diploma or equivalent.

AND

Experience: Four (4) years of clerical and/or paraprofessional experience.

OR

Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.

Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

Other Information

Probationary period of twelve (12) months - (SPB 3013)

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.