Child Support Specialist 1

WV Department of Human Services; West Virginia; On-site; USD 38,000 - 52,000; Full time

Job summary

WV Department of Human Services in Wyoming County seeks an entry-level Caseworker for Child Support Enforcement. Under supervision, you will receive classroom and on-job training to learn child support laws, regulations, and BCSE programs.

You will process cases through location, case development, and initial notices to non-custodial parents while maintaining confidentiality. As you progress, you will gain knowledge to manage a caseload, learn agency policy, locate parents, assets and income,

Qualifications

• Bachelor’s degree from an accredited college or university.
• Paralegal or legal secretarial training may substitute for two years of the required training.

Responsibilities

• Process cases through location, case development, initial notices to non-custodial parents regarding obligation and child support enforcement involvement.
• Prepare case files for the BCSE Attorney.
• Respond to customer service inquiries and maintain confidentiality information.

Education

Bachelor’s degree from an accredited college or university

Paralegal or legal secretarial training

Job description

Nature of Work

Under close supervision, performs entry-level Child Support Enforcement work. Through formal classroom training and on-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. This position requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula. Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies. Prepares case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence and maintain confidentiality information. This posting is for a Caseworker. This Position is located in Wyoming County.

Minimum Qualifications

• Training: Bachelor’s degree from an accredited college or university.
• OR
• Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training
• OR
• Full-time or equivalent part-time paid experience: in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
• OR
• in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing
• OR
• as an Economic Service Worker or Family Support Specialist
• OR
• any combination thereof may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
• AND
• Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.

Other Information

• Agency substitution and/or supplemental requirement:
• Probationary period is twelve (12) months.
• To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience. One (1) year of full-time or equivalent part-time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.