Child Support Specialist Trainee

State-of-West-Virgini; West Virginia; On-site; USD 28,000 - 36,000; Full time

Job summary

State of West Virginia is seeking an entry-level Caseworker to train in Child Support Enforcement. In a structured program, you will learn to process cases, issue notices, and support enforcement actions under close supervision, with a plan to independently manage cases over time.

The role emphasizes training, data gathering, and customer service, with emphasis on confidentiality and compliance with state and federal laws. Location: McDowell County, WV.

Qualifications

• High school diploma or equivalent required.
• Four (4) years of clerical and/or paraprofessional experience.
• Substitution: 30 credit hours may substitute for one year of experience.
• One (1) year of full-time or equivalent part-time paid professional experience as a Child Support Specialist Trainee may substitute for required training/experience.

Responsibilities

• Learn to manage a caseload in Child Support Enforcement under supervision.
• Respond to customer service inquiries and resolve less complex issues; compose routine correspondence; maintain confidentiality.
• Locate parents, assets and sources of income and calculate the Child Support formula.

Skills

Clerical experience

Paraprofessional experience

Customer service

Education

High school diploma or equivalent

Job description

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in McDowell County.

Requirements

• Training: High school diploma or equivalent.
• Experience: Four (4) years of clerical and/or paraprofessional experience.
• OR Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.
• To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience. One (1) year of full-time or equivalent part-time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.
• Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.