Child Support Specialist 1

State of West Virginia; Huntington (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

State benefits

Job summary

The State of West Virginia seeks an entry-level Caseworker for the Bureau for Child Support Enforcement, located in Cabell County. The role involves training, learning child support laws, locating parents, and processing cases through initial notices and case development under close supervision.

Employees will assist with customer service inquiries, maintain confidentiality, and prepare case files for the BCSE Attorney as they progress toward independent caseload management.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Paralegal or legal secretarial training may substitute for two years of required training.
• Experience in a legal setting with research or interpretation of laws.

Responsibilities

• Perform beginning level child support case work under supervision.
• Process cases through location, case development, and initial notice to non-custodial parents.
• Prepare case files for BCSE Attorney and respond to customer service inquiries.

Skills

Customer service

Legal research

Case management

Communication

Education

Bachelor’s degree

Paralegal or legal secretarial training

Legal training substitutions (2 years)

Job description

Nature of Work

Under close supervision, performs entry-level Child Support Enforcement work. Through formal classroom training and on-the-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. This position requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula. Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies. Prepares case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence and maintain confidentiality information. This posting is for a Caseworker. This Position is located in Cabell County.

Minimum Qualifications

• Training: Bachelor’s degree from an accredited college or university.
• OR Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training.
• OR Full-time Or Equivalent Part-time Paid Experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney.
• OR in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing.
• OR as an Economic Service Worker or Family Support Specialist.
• OR any combination thereof may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
• AND Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.

Other Information

Probationary period is twelve (12) months. To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience. One (1) year of full-time or equivalent part‑time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.

State employment offers a variety of benefits. Visit the Division of Personnel's Benefits Page.