Child Support Specialist 1

State of West Virginia; Fairmont (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia seeks an entry-level Caseworker for the Bureau for Child Support Enforcement in Marion County. You will receive formal classroom and on-the-job training to develop familiarity with child support laws, regulations, and programs.

Under supervision, you will manage a caseload and progress to independent work. The role includes learning how to locate parents, assets, and income, applying the child support formula, and preparing case files for an attorney.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Substitution: paralegal/legal secretarial training may substitute for two years of required training.
• Experience in legal settings or debt collections, law enforcement, or related fields may substitute for required training.

Responsibilities

• Perform beginning level child support case work under supervision.
• Process cases through location, case development, and initial notices to non-custodial parents.
• Respond to customer service inquiries and compose routine correspondence while maintaining confidentiality.
• Prepare case files for the BCSE Attorney.

Skills

Customer service

Attention to detail

Communication

Education

Bachelor’s degree from an accredited college or university

Job description

Nature of Work
Under close supervision, performs entry-level Child Support Enforcement work. Through formal classroom training and on-the-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. This position requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula. Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies. Prepares case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence and maintain confidentiality information. This posting is for a Caseworker. This Position is located in Marion County.

Minimum Qualifications

Training

Bachelor’s degree from an accredited college or university.
OR
Substitution:
Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training
OR
Full-time Or Equivalent Part-time Paid Experience
in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
OR
in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing
OR
as an Economic Service Worker or Family Support Specialist
OR
any combination thereof may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.

AND

Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.
Other Information
Probationary period is twelve (12) months.
To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience. One (1) year of full-time or equivalent part-time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.
State employment offers a variety of benefits.

AFFIRMATION:

I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.
• Required Question