Family Support Specialist

State of West Virginia; Kingwood (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

State of West Virginia seeks a qualified professional to determine TANF and economic service eligibility, guiding clients toward self-sufficiency through department services and community programs. You will complete assessments and activity placements, process applications, and conduct interviews both by phone and in person within program rules.

Responsibilities include analyzing aptitude results to shape employment goals, making referrals to appropriate agencies, and ensuring compliance with

Qualifications

• Bachelor's degree from an accredited college or university.
• One year of full-time or equivalent paid experience in interviewing clients and evaluating data against standards.

Responsibilities

• Determine eligibility for TANF and economic service programs accurately and efficiently.
• Assist clients in becoming self-sufficient via department services and community programs.
• Complete assessments and activity placements; process applications and conduct interviews.
• Analyze aptitude test results to direct employment goals for applicants and make referrals as needed.
• Adhere to Office of Family Assistance policies and maintain required certifications.

Skills

Client interviewing

Data interpretation

Education

Bachelor's degree

Job description

Nature of Work

Under general supervision, perform work at the full-performance level by determining eligibility for all TANF and economic service programs accurately and efficiently. Assist clients in becoming self-sufficient via department services and community programs. Complete assessments and activity placements. Must process applications and conduct telephone and face-to-face interviews within program requirements. Analyze and interpret aptitude test results to direct the development of employment goals for applicants. Make referrals to appropriate agencies when necessary. Work must adhere to policies outlines by the Office of Family Assistance. Employee must possess a valid driver’s license and must have access to transportation for required travel. Performs related work as required.

Minimum Qualifications

• Training: A bachelor's degree from an accredited college or university.
• Substitution: Any combination of college training and/or full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development may substitute for the required training on a year-for-year basis.
• Experience: One year of full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development.

State employment offers a variety of benefits.

AFFIRMATION

I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.
• Required Question