Child Support Specialist Trainee

West Virginia; Martinsburg (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

West Virginia BCSE is seeking an entry-level Caseworker in Berkeley County. The role focuses on learning to process Child Support cases, locating parents, and applying the Child Support formula under supervision.

Training combines classroom and on-the-job instruction to develop skills in case development and customer service while maintaining confidentiality. The position emphasizes probationary review over a 12-month period, with potential substitutions for training or experience, and may

Qualifications

• High school diploma or equivalent.
• Four (4) years of clerical and/or paraprofessional experience.
• College coursework may substitute for required experience at 1 year per 30 credit hours.

Responsibilities

• Learn beginning level case work in processing Child Support cases.
• Perform duties under supervision to develop independence in caseload management.
• Respond to customer service inquiries and compose routine correspondence.
• Maintain confidentiality of information.

Skills

Customer service

Clerical work

Research

Education

High school diploma or equivalent

College coursework substitution for experience

Job description

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquires to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information.

This posting is for a Caseworker. This Position is located in Berkeley County.

Training

• High school diploma or equivalent.
• Four (4) years of clerical and/or paraprofessional experience.
• Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.

Special Requirement

Availability of a vehicle for continuous use may be a requisite of employment.

Probationary period of twelve (12) months - (SPB 3013)

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.