Child Support Specialist 1 (Caseworker) - Marion Co.

WV Department of Health and Human Resources; West Virginia; On-site; USD 34,000 - 42,000; Full time

Job summary

The State of West Virginia is seeking an entry-level Child Support Caseworker in Marion County. Under close supervision, you will perform beginning level case work, process cases, and prepare files for the BCSE Attorney.

You will receive formal classroom training and on-the-job training, developing knowledge of child support laws, agency policies, and enforcement programs. A 12-month probationary period applies, with possible substitutions for prior related experience.

Qualifications

• Bachelor’s degree or approved substitution for required training.
• Legal research and case file preparation experience preferred.
• Experience in debt collections or related fields may substitute for training.
• May require valid driver’s license and vehicle for continuous use.
• Probationary period of twelve (12) months.
• One year of related experience may substitute for training under the stated rules.

Responsibilities

• Perform entry-level child support case work under supervision to learn laws, regulations, and agency policies.
• Process cases through location, case development, and initial notices to non-custodial parents.
• Prepare case files for the BCSE Attorney and respond to customer service inquiries.
• Locate parents, assets, and sources of income; calculate child support obligations.
• Maintain confidentiality and compose routine correspondence.
• This position is located in Marion County under supervision.

Education

Bachelor’s degree from accredited college or university

Paralegal or legal secretarial training may substitute for two years of required training

Full-time or equivalent part-time paid experience in a legal setting with legal research, reading and interpreting laws, and preparing case files under supervision

Experience in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing

Experience as an Economic Service Worker or Family Support Specialist

Combination substitution: 1 year of experience for every thirty (30) semester hours of training

Job description

Under close supervision, performs entry-level Child Support Enforcement work. Through formal classroom training and on-the-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. This position requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula. Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies. Prepares case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence and maintain confidentiality information. This posting is for a Caseworker. This Position is located in Marion County.

Training

• Bachelor’s degree from an accredited college or university.
• OR
• Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training
• OR
• Full-time or equivalent part-time paid experience:
• in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
• OR
• in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing
• OR
• as an Economic Service Worker or Family Support Specialist
• OR
• any combination thereof may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
• AND
• Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.

Probationary period is twelve (12) months.

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience. One (1) year of full-time or equivalent part-time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.