Child Support Specialist Trainee (Caseworker) - Braxton Co.

WV Department of Health and Human Resources; West Virginia; On-site; USD 32,000 - 54,000; Full time

Job summary

State of West Virginia, Bureau of Child Support Enforcement, seeks an entry-level Caseworker in Braxton & Greenbrier Counties for a training capacity position. The role uses formal classroom training and on-the-job instruction to develop familiarity with child support laws, regulations, and agency services.

Under close supervision you will learn to manage a caseload, locate parents/assets, calculate support, review statutes and case files, and respond to customer inquiries while maintaining

Qualifications

• High school diploma or equivalent required.
• Four years of clerical/paraprofessional experience.
• College substitution allowed for education (30 credit hours per year).

Responsibilities

• Learn casework processes under supervision.
• Locate parents, assets and income sources.
• Calculate child support using the formula and guidance.
• Respond to customer inquiries while maintaining confidentiality.

Skills

Customer service

Confidentiality

Willingness to learn

Education

High school diploma or equivalent

Job description

In a training capacity, performs entry - level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE). You will learn in this position with a training period where employees perform beginning level Child Support case work in processing cases through locations, case development, initial notice to non-custodial parents regarding obligation and Child Support Enforcement involvement. Under close supervision will learn to acquire knowledge and abilities leading to the independent management of a case load in Child Support Enforcement. This position requires monthly evaluation and progress monitoring by supervisory staff. Will learn to acquire the knowledge and abilities to manage a caseload in the area of Child Support Enforcement; become familiar with agency policy and State and Federal Laws. Will learn to locate parents, assets and sources of income and calculate the Child Support formula. Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies, and case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues, compose routine correspondence, and maintains confidentiality of Information. This posting is for a Caseworker. This Position is located in Braxton & Greenbrier Counties.

Training:

High school diploma or equivalent.

Experience:

Four (4) years of clerical and/or paraprofessional experience.

Substitution:

Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.

Special Requirement:

Availability of a vehicle for continuous use may be a requisite of employment.

PG: 9 $31,533 - $53,916

Market Rate: $48,122

Probationary period of twelve (12) months - (SPB 3013)

APPROVED SPECIAL AGENCY SUBSTITUTION:

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.