Child Support Investigator & Enforcement Specialist

Guilford County, North Carolina; Greensboro (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Guilford County, North Carolina seeks a diligent investigator to establish paternity, calculate and enforce child support, and modify orders as needed for families in Greensboro. The role involves locating missing parents, working with the court system, law enforcement, and public records to ensure compliance.

You will use investigative procedures under supervision, maintain case files in the ACTS system, and interact with participants, attorneys, and magistrates to move cases forward.

Qualifications

• Must have investigative knowledge and ability to apply procedures.
• Ability to analyze, evaluate and recommend child support actions.
• Strong communication with parents, law enforcement, and judiciary personnel.

Responsibilities

• Investigates and locates absent parents through employers, court data, law enforcement, tax records, and public sources.
• Maintains caseloads in the ACTS system.
• Responds to participant questions and concerns; manages reports.
• Interviews and negotiates with program participants and prepares cases for court.
• Establishes paternity and legal support obligations; monitors and enforces payments.

Skills

Investigative procedures

Analytical thinking

Effective communication

Interpersonal skills

Education

Four-year degree

Associate degree

High school diploma with 4 years of related experience

Tools

ACTS system

Job description

Guilford County, North Carolina seeks a diligent investigator to establish paternity, calculate and enforce child support, and modify orders as needed for families in Greensboro. The role involves locating missing parents, working with the court system, law enforcement, and public records to ensure compliance.

You will use investigative procedures under supervision, maintain case files in the ACTS system, and interact with participants, attorneys, and magistrates to move cases forward.