Child Support Establishment Agent

Johnston County, NC; North Carolina; On-site; USD 40,000 - 55,000; Full time

Job summary

Johnston County Child Support Unit in North Carolina seeks an experienced Child Support Establishment Agent to initiate, organize and enforce child support orders in the IV-D program. You will help establish paternity and new orders and prepare cases for court in collaboration with attorneys.

Candidates must have strong investigative abilities, be proficient with computer systems including ACTS, and communicate effectively both verbally and in writing while building cooperative relationships

Qualifications

• Knowledge of the Child Support Enforcement Program and applicable legal proceedings.
• Experience in investigative, eligibility, judiciary or legal work is preferred.
• Ability to operate a computer and learn ACTS and similar systems.
• Excellent interpersonal and communication skills, both oral and written.

Responsibilities

• Initiate, organize, and enforce child support orders in the IV-D program.
• Establish paternity and new support orders.
• Prepare and present cases for court in collaboration with attorneys.
• Respond to inquiries from clients, agencies, employers and attorneys.

Skills

Child support program knowledge

Investigative procedures

ACTS/electronic systems

Client interviewing

Case organization & analysis

Math for payments

Oral/written communication

Relationship building

Education

Bachelor's degree

Associate degree in Business Admin or Paralegal

High School Diploma + 2 years relevant experience

Tools

ACTS

Job description

Are you a professional Child Support Establishment Agent looking for your next career move? Look no further than the Johnston County Child Support Unit! Our team has an immediate opening for a Child Support Establishment Agent. Join us in our commitment to the health, safety and welfare of the public. This objective is achieved through the uniform enforcement of state and local laws.

• Candidates in this classification are responsible for the initiation, organization, and enforcement of child support orders in the Child Support Enforcement (IV-D) program.

• Candidates are involved in the establishment of paternity and new support orders.

• This position will require in-depth investigation and preparation of cases for court, the enforcement and modification of court support orders, variables affecting a case and the independent role in presenting cases (with the attorney) in the courtroom.

• Meets with and responds to requests for information regarding cases from clients, various local, state and federal agencies, employers and attorneys.

• Thorough knowledge of the Child Support Enforcement Program and applicable legal proceedings.

• Thorough knowledge of investigative procedures used in the program.

• Skill in operating a computer, including word processing and ability to learn ACTS and other electronic systems.

• Ability to establish rapport and interview, clients, absent parents, and other related sources and to implement investigative procedures.

• Ability to organize, analyze and summarize case information.

• Ability to perform basic math in calculating child support payments.

• Ability to communicate effectively in both oral and written forms.

• Ability to establish and maintain effective working relationships with clients, absent parents, personnel in other agencies and states, court and law enforcement officials, employers, the public, supervisors and peers.

• Ability to communicate effectively in both oral and written forms.

• Bachelor's degree or
• Associates Degree in Business Administration or Paralegal or related degree and one (1) year experience in investigative, eligibility, judiciary or legal work; or
• High School Diploma with two (2) years experience in investigative, eligibility, judiciary or legal work.