Child Support Caseworker Trainee

WV Department of Human Services; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

WV Department of Human Services in Wood County seeks an entry-level Caseworker for Child Support Enforcement. This training-focused role develops familiarity with laws, policies, and services of the BCSE through classroom and on-the-job training, guiding you toward independent caseload management under supervision.

You will learn to locate non-custodial parents, calculate support, review statutes, and handle customer inquiries with confidentiality, while progressing through a defined

Qualifications

• High school diploma or equivalent is required.
• Four (4) years of clerical and/or paraprofessional experience may be substituted as noted.
• Availability of a vehicle for continuous use may be a requisite of employment.
• Probationary period of twelve (12) months is required.
• Clerical/customer service or corrections experience may substitute for training or experience.

Responsibilities

• Perform beginning level Child Support case work under supervision.
• Learn to manage a caseload and perform case development.
• Respond to customer service inquiries and compose routine correspondence.
• Locate parents, assets, and income and apply the Child Support formula.
• Maintain confidentiality of information.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or equivalent

Job description

WV Department of Human Services in Wood County seeks an entry-level Caseworker for Child Support Enforcement. This training-focused role develops familiarity with laws, policies, and services of the BCSE through classroom and on-the-job training, guiding you toward independent caseload management under supervision.

You will learn to locate non-custodial parents, calculate support, review statutes, and handle customer inquiries with confidentiality, while progressing through a defined