Child Support Caseworker Trainee

West Virginia; Martinsburg (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

West Virginia BCSE is seeking an entry-level Caseworker in Berkeley County. The role focuses on learning to process Child Support cases, locating parents, and applying the Child Support formula under supervision.

Training combines classroom and on-the-job instruction to develop skills in case development and customer service while maintaining confidentiality. The position emphasizes probationary review over a 12-month period, with potential substitutions for training or experience, and may

Qualifications

• High school diploma or equivalent.
• Four (4) years of clerical and/or paraprofessional experience.
• College coursework may substitute for required experience at 1 year per 30 credit hours.

Responsibilities

• Learn beginning level case work in processing Child Support cases.
• Perform duties under supervision to develop independence in caseload management.
• Respond to customer service inquiries and compose routine correspondence.
• Maintain confidentiality of information.

Skills

Customer service

Clerical work

Research

Education

High school diploma or equivalent

College coursework substitution for experience

Job description

West Virginia BCSE is seeking an entry-level Caseworker in Berkeley County. The role focuses on learning to process Child Support cases, locating parents, and applying the Child Support formula under supervision.

Training combines classroom and on-the-job instruction to develop skills in case development and customer service while maintaining confidentiality. The position emphasizes probationary review over a 12-month period, with potential substitutions for training or experience, and may