Entry-Level Child Support Caseworker Trainee

State of West Virginia; Hinton (WV); On-site; USD 32,000 - 54,000; Full time

Job summary

State of West Virginia's Bureau of Child Support Enforcement seeks a trainee Caseworker to begin in an entry-level role. You will participate in formal classroom training and on-the-job learning to handle initial notices, case processing, and customer inquiries under supervision.

Based in Braxton and Greenbrier Counties, the position offers a structured progression toward independent caseload management while learning state and federal laws governing child support.

Qualifications

• High school diploma or equivalent.
• Four years of clerical or paraprofessional experience.
• Substitution: college study may substitute for experience at 1 year per 30 credit hours.
• Vehicle available for continuous use may be required.

Responsibilities

• Perform entry-level Child Support case work and processing.
• Respond to customer service inquiries and resolve basic case issues.
• Learn to locate parents, assets, and income and calculate the Child Support formula.
• Acquire knowledge of agency policy and state/federal laws under supervision.

Skills

Clerical experience

Customer service

Education

High school diploma or equivalent

Job description

State of West Virginia's Bureau of Child Support Enforcement seeks a trainee Caseworker to begin in an entry-level role. You will participate in formal classroom training and on-the-job learning to handle initial notices, case processing, and customer inquiries under supervision.

Based in Braxton and Greenbrier Counties, the position offers a structured progression toward independent caseload management while learning state and federal laws governing child support.