Child Support Case Manager - Customer Service

Youngwilliams Pc; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Youngwilliams Pc is seeking a Child Support Specialist to provide full service to customers throughout the child support process. The role involves interviewing customers by phone and in person to determine service needs and to guide case steps, while ensuring deadlines are met.

The position provides training on child support processes, emphasizes confidentiality, and requires strong organizational and communication skills to respond to requests and support court-related activities.

Qualifications

• Interviews customers by phone and in person to determine service needs.
• Manages case steps and documentation.
• Maintains confidentiality and security of case information.

Responsibilities

• Interviews customers by telephone and in person to determine service needs and to identify the next step in the case management process.
• Ensures all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.
• Regular and timely attendance; supports court-related activities and prepares necessary documents.

Skills

Phone interviews

Case management

Customer service

Data entry

Education

High School Diploma or GED

Tools

Automated systems

Job description

Youngwilliams Pc is seeking a Child Support Specialist to provide full service to customers throughout the child support process. The role involves interviewing customers by phone and in person to determine service needs and to guide case steps, while ensuring deadlines are met.

The position provides training on child support processes, emphasizes confidentiality, and requires strong organizational and communication skills to respond to requests and support court-related activities.