Child Support Admin Assistant – Front Desk

WCA: Wisconsin Counties Association; Wisconsin; On-site; USD 35,000 - 50,000; Full time

Job summary

The Door County Child Support Agency is seeking a skilled receptionist to support administrative and client services. You will be the first point of contact for clients, schedule appointments, and process routine inquiries in line with policy.

Key duties include maintaining case management records, coordinating with court staff, and handling confidential information with care, using Spillman, CCAP, and related systems.

Qualifications

• High school diploma or equivalent.
• At least 1 year of office experience.
• Ability to type at least 40 words per minute.

Responsibilities

• Acts as agency receptionist, directing calls, scheduling appointments, and updating contact information.
• Coordinates with Clerk of Court personnel to maintain court calendars and scheduling.
• Monitors agency appointment and court schedules and initiates remote appearances as needed.
• Performs secretarial duties: filing, recordkeeping, mailing, and supplies.
• Generates communications including letters, subpoenas, and legal documents; handles confidential notations.
• Maintains and updates case management entries and CCAP/wiKIDS notifications.
• Ensures confidentiality and compliance with privacy laws and department policies.

Skills

Communication

Attention to detail

Confidentiality

Technical proficiency

Customer service

Time management

Interpersonal skills

Independence

Education

High school diploma or equivalent

Tools

Spillman

CCAP

Case management system

Job description

The Door County Child Support Agency is seeking a skilled receptionist to support administrative and client services. You will be the first point of contact for clients, schedule appointments, and process routine inquiries in line with policy.

Key duties include maintaining case management records, coordinating with court staff, and handling confidential information with care, using Spillman, CCAP, and related systems.