Front Desk & Client Support Specialist

WCA: Wisconsin Counties Association; Nebraska; On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

10 paid holidays

Health, Dental, Vision Insurance

Health Savings Account (HSA) – with em

Life insurance

Long-term disability

Short-term disability

Flex spending

Wisconsin Retirement System (WRS)

Job summary

Dodge County is seeking a detail-oriented front-desk receptionist for its Child Support department. The role involves welcoming visitors, performing clerical tasks, and entering data into state systems. Hours are Monday–Friday, 8:00am–4:30pm, with competitive benefits.

Mandatory high school diploma or equivalent plus one year of clerical experience; background check required. County offers a generous benefits package and retirement system participation.

Qualifications

• High School diploma/equivalent with one year clerical work experience, including direct customer service.

Responsibilities

• Greet and assist visitors at front desk; screen and direct inquiries to appropriate staff.
• Sort, copy, log, and route mail and deliveries; assist with filing and scanning.
• Explain agency processes to clients; verify and update client information.
• Prepare routine correspondence; maintain data in spreadsheets and databases.
• Maintain filing and records systems; ensure easy access and retention compliance.
• Enter data into KIDS/Teletask systems and process court documents as needed.
• Prepare information packets and coordinate with staff for mailing to parties.

Skills

Customer service

Clerical

Data entry

Telephone/ reception

Education

High School diploma or equivalent

Tools

KIDS system

CARES/CWW

DOT

CCAP

DIHLR

Vital Records

CLEAR

Job description

Dodge County is seeking a detail-oriented front-desk receptionist for its Child Support department. The role involves welcoming visitors, performing clerical tasks, and entering data into state systems. Hours are Monday–Friday, 8:00am–4:30pm, with competitive benefits.

Mandatory high school diploma or equivalent plus one year of clerical experience; background check required. County offers a generous benefits package and retirement system participation.