Child Support Specialist

Socket.dev; Sturgeon Bay (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Door County Government is seeking a detail-oriented professional to support its child support enforcement program. The role involves interpreting court orders, handling sensitive financial data, and maintaining compliance with federal and state regulations.

Responsibilities include communicating with clients, entering data, processing income withholding notices, documenting case activities, and assisting in staff onboarding. A HS diploma and 1 year in related fields are required.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in human services, accounting, or a legal office environment.
• Ability to type a minimum of 35 words per minute.
• Equivalent combinations of education and experience may be considered.

Responsibilities

• Communicates with clients by phone and in person to gather information and determine action.
• Interprets court orders, inputs data into the case management system, and establishes financial accounts.
• Initiates and processes income withholding orders and notices per federal timelines.
• Maintains detailed records of all client interactions and activities.
• Monitors reports and data lists to track status changes and ensure compliance.
• Drafts legal correspondence and court documents as needed.
• Appears in court to provide testimony when required.
• Assists in onboarding and training of new staff; shares system knowledge.
• Provides customer service and support to internal and external stakeholders.
• Maintains confidentiality and complies with privacy laws and policies.

Skills

Critical Thinking

Communication

Technical Proficiency

Problem Solving

Interpersonal Skills

Attention to Detail

Confidentiality

Education

Associate's degree in human services, accounting, or paralegal studies

Certified training in effective interviewing tactics

Tools

Microsoft Office

Wisconsin case management system

Job description

Thank you for your interest in joining Door County Government!

Door County is proud to be a premier place to live, work, and visit. We serve nearly 30,000 year-round residents and a vibrant seasonal population by providing essential services that support and protect the people, economy, and environment of the beautiful Door Peninsula.

Within the County organization, the Child Support Agency administers the Child Support Enforcement Program in partnership with federal, state, and local government. The agency works to ensure that parents fulfill their financial and medical support obligations to promote the well-being of children and families.

Core functions include establishing paternity, setting child support and health insurance orders, collecting support payments, enforcing compliance through administrative or legal actions, and recovering funds owed to the State of Wisconsin for certain public benefits.

To continue this important work, we are seeking a candidate who will perform the responsibilities outlined in the job summary and contribute to our efforts in serving the community.

Job Summary

This position supports Door County's child support enforcement program by conducting administrative and investigative work to ensure the establishment, modification, and enforcement of court orders. The role involves interpreting legal documents, handling sensitive financial data, and maintaining compliance with federal and state regulations. It requires effective communication, confidentiality, and adherence to procedures within a legal and regulatory environment.

Essential Duties & Responsibilities

1. Communicates with clients by phone and in person to gather information, answer questions, and determine appropriate action based on case details.
2. Interprets court orders, inputs data into the case management system, and establishes financial accounts for tracking support payments.
3. Initiates and processes income withholding orders and national medical support notices in compliance with federal timelines.
4. Maintains detailed records of all client interactions and case-related activities in the case management system.
5. Monitors assigned reports and data work lists to track status changes and take timely action to ensure program compliance.
6. Drafts legal correspondence and court documents such as orders to show cause, enforcement actions, and wage assignment forms.
7. Appears in court to provide testimony or case information as required.
8. Assists in onboarding and training of new staff members, sharing knowledge of systems and procedures.
9. Provides customer service and general support to internal and external stakeholders.
10. Maintains strict confidentiality and complies with all applicable privacy laws and departmental policies.

Key Competencies & Skills

• Critical Thinking: Analyzes case information and court orders to determine next steps under legal guidelines.
• Communication: Clearly conveys information and legal terms to clients, attorneys, and court personnel.
• Technical Proficiency: Efficiently uses Microsoft Office and the Wisconsin case management system for data entry and tracking.
• Problem Solving: Independently resolves routine issues and refers complex matters appropriately.
• Interpersonal Skills: Maintains professionalism and tact when interacting with diverse individuals.
• Attention to Detail: Ensures accuracy in financial data, legal documentation, and system entries.
• Confidentiality:Handles sensitive personal and legal information with discretion and integrity.

Required Education & Experience

• High school diploma or equivalent.
• At least one (1) year of experience in human services, accounting, or a legal office environment.
• Ability to type a minimum of 35 words per minute.
• Equivalent combinations of education and experience may be considered.

Preferred Education & Experience

• Associate's degree in human services, accounting, or paralegal studies.
• Certified training in effective interviewing tactics.
• Experience using Wisconsin’s case management system or similar case management tools.

Physical & Work Environment Requirements

Work is primarily performed in an office setting, with extensive time spent using a computer and telephone. The role requires sitting for extended periods, occasional movement between workstations or departments, and lifting paper files or office supplies up to 10 pounds. The position involves frequent verbal communication and the ability to see and interpret data on a screen or in print.

Emergency Response Statement

In an effort to provide for continuity of County government and to cope with the problems of the emergency, you may be required to work during a proclaimed state of emergency, consistent with Sec. 323.14, Wis. Stats. and County emergency management plans and programs.

Equal Opportunity Statement

Door County is an equal opportunity employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

Disclaimer

The above is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. They may be subject to change at any time due to reasonable accommodation or other reasons.

Questions About the Position or Hiring Process?

Contact Door County Human Resources
[e-mail]
Monday–Thursday: 7:00 a.m.–4:30 p.m.
Friday: 7:00 a.m.–11:00 a.m.

Thank you for your interest in this position. We look forward to reviewing your application.