Child Care Services & Eligibility Specialist

Equus Workforce Solutions; Wichita Falls (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Equus Workforce Solutions in Texas is seeking a Child Care Eligibility and Referrals Specialist to accept and coordinate referrals, determine family eligibility, and maintain documentation. You will inform parents about their rights, address complaints, and ensure timely redeterminations.

The role emphasizes strong customer service, confidentiality, and ability to work with diverse, low-income families. Proficiency in Microsoft Office and bilingual English/Spanish are beneficial; occasional

Qualifications

• Bachelor’s degree with coursework in child development, early childhood education or closely related field; OR high school diploma/GED with three years of relevant workforce childcare experience.
• Experience with eligibility determination is helpful.
• Excellent communication and organizational skills.
• Bilingual (English/Spanish) helpful.
• Ability to use professional business language with accuracy in spelling and grammar.

Responsibilities

• Accept and coordinate referrals for child care.
• Accurately determine eligibility of families for service and maintain documentation.
• Provide information about quality child care to help parents choose arrangements.
• Enter client information into the automated system.
• Communicate program details to parents, educate on rights and responsibilities, respond to complaints, and meet needs of families and children.
• Track and process client redeterminations.
• Authorize payments to eligible CCAS providers with proper documentation.
• Maintain files to support changes, intake, referrals, and special programs.

Skills

Interpersonal skills

Communication

Microsoft Office

Bilingual English/Spanish

Organizational skills

Customer service

Education

Bachelor’s degree in child development / early childhood education or related field

High School diploma or GED with 3+ years experience in workforce solutions childcare or similar customer service role

Tools

Microsoft Office Suite

Job description

Equus Workforce Solutions in Texas is seeking a Child Care Eligibility and Referrals Specialist to accept and coordinate referrals, determine family eligibility, and maintain documentation. You will inform parents about their rights, address complaints, and ensure timely redeterminations.

The role emphasizes strong customer service, confidentiality, and ability to work with diverse, low-income families. Proficiency in Microsoft Office and bilingual English/Spanish are beneficial; occasional