Child Care Eligibility & Resources Specialist

Mesa County; Portland (OR); Presencial; USD 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Retirement

Paid Sick and Vacation Leave

Life insurance

Long term disability

Descripción de la vacante

Mesa County is seeking a Child Care Specialist to determine program eligibility, interpret state and county regulations, and process assistance applications and case changes. The role emphasizes a human-centered approach to assist clients, resolve complex situations, perform precise calculations, and coordinate supportive community resources.

The position requires a high school diploma or equivalent; bilingual English/Spanish is preferred.

Formación

• High school diploma or equivalent is required.
• Bilingual proficiency (English/Spanish) is preferred.

Responsabilidades

• Regulatory Compliance & Eligibility Determination: Determines initial and ongoing eligibility for child care assistance programs using state computer systems and data banks in accordance with county and state rules.
• Information Verification: Gathers, verifies, and analyzes income, financial resources, and child care arrangements through computer data banks, pay stubs, employers, and financial institutions.
• Case Decisioning: Approves, denies, or closes cases, issues written notifications to clients, and processes timely case changes and transfers.
• Customer Consultation: Provides customer service by actively listening to and being inquisitive about the whole person, engaging in service delivery with a collaborative, human-centered approach.
• Client Education: Informs applicants and recipients of program rules, regulations, rights, and responsibilities, providing clear and prompt answers to questions.
• Holistic Referral: Assesses client needs and connects individuals to internal, community, and partner agency resources.
• Communication Skills: Maintains clear, effective, timely, and responsive oral and written communications with clients, internal teams, community organizations, providers, and state staff.
• Claims Establishment: Uses basic math (add, subtract, multiply, divide) to record, calculate, and account for child care assistance payments.
• Records & File Management: Ensures accurate and timely filing of case documents within electronic data storage systems and manages paper flow efficiently.
• Time Management: Works independently to manage active workloads, prioritize tasks, and meet strict county and state policy timelines.
• Team Participation: Attends team and division meetings, collaborates effectively in a team environment, and provides assistance to co-workers as needed.
• Professional Representation: Represents the department in meetings and community interactions, conducting self in alignment with agency values.
• Continuous Learning: Participates in assigned program and system trainings to maintain current knowledge of rules and systems.
• Other related duties as assigned.

Educación

High school diploma or equivalent

Descripción del empleo

Mesa County is seeking a Child Care Specialist to determine program eligibility, interpret state and county regulations, and process assistance applications and case changes. The role emphasizes a human-centered approach to assist clients, resolve complex situations, perform precise calculations, and coordinate supportive community resources.

The position requires a high school diploma or equivalent; bilingual English/Spanish is preferred.