CHILD CARE SPECIALIST - BILINGUAL

Mesa County; Portland (OR); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Retirement

Paid Sick and Vacation Leave

Life insurance

Long term disability

Résumé du poste

Mesa County is seeking a Child Care Specialist to determine program eligibility, interpret state and county regulations, and process assistance applications and case changes. The role emphasizes a human-centered approach to assist clients, resolve complex situations, perform precise calculations, and coordinate supportive community resources.

The position requires a high school diploma or equivalent; bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent is required.
• Bilingual proficiency (English/Spanish) is preferred.

Responsabilités

• Regulatory Compliance & Eligibility Determination: Determines initial and ongoing eligibility for child care assistance programs using state computer systems and data banks in accordance with county and state rules.
• Information Verification: Gathers, verifies, and analyzes income, financial resources, and child care arrangements through computer data banks, pay stubs, employers, and financial institutions.
• Case Decisioning: Approves, denies, or closes cases, issues written notifications to clients, and processes timely case changes and transfers.
• Customer Consultation: Provides customer service by actively listening to and being inquisitive about the whole person, engaging in service delivery with a collaborative, human-centered approach.
• Client Education: Informs applicants and recipients of program rules, regulations, rights, and responsibilities, providing clear and prompt answers to questions.
• Holistic Referral: Assesses client needs and connects individuals to internal, community, and partner agency resources.
• Communication Skills: Maintains clear, effective, timely, and responsive oral and written communications with clients, internal teams, community organizations, providers, and state staff.
• Claims Establishment: Uses basic math (add, subtract, multiply, divide) to record, calculate, and account for child care assistance payments.
• Records & File Management: Ensures accurate and timely filing of case documents within electronic data storage systems and manages paper flow efficiently.
• Time Management: Works independently to manage active workloads, prioritize tasks, and meet strict county and state policy timelines.
• Team Participation: Attends team and division meetings, collaborates effectively in a team environment, and provides assistance to co-workers as needed.
• Professional Representation: Represents the department in meetings and community interactions, conducting self in alignment with agency values.
• Continuous Learning: Participates in assigned program and system trainings to maintain current knowledge of rules and systems.
• Other related duties as assigned.

Formation

High school diploma or equivalent

Description du poste

$20.62 - $23.20

The Child Care Specialist delivers child care assistance services by determining program eligibility, interpreting complex state and county regulations, and processing assistance applications and case changes.

The role requires a human-centered approach to assist clients, resolve complex situations, perform precise calculations, and coordinate supportive community resources.

Essential Duties:

The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. Mesa County reserves the right to modify or change the duties or essential functions of this job at any time. All responsibilities may not be performed by all incumbents.

Regulatory Compliance & Eligibility Determination

• Eligibility Processing: Determines initial and ongoing eligibility for child care assistance programs using state computer systems and data banks in accordance with county and state rules.
• Information Verification: Gathers, verifies, and analyzes income, financial resources, and child care arrangements through computer data banks, pay stubs, employers, and financial institutions.
• Case Decisioning: Approves, denies, or closes cases, issues written notifications to clients, and processes timely case changes and transfers.

Human-Centered Service Delivery & Communication

• Customer Consultation: Provides customer service by actively listening to and being inquisitive about the whole person, engaging in service delivery with a collaborative, human-centered approach.
• Client Education: Informs applicants and recipients of program rules, regulations, rights, and responsibilities, providing clear and prompt answers to questions.
• Holistic Referral: Assesses client needs and connects individuals to internal, community, and partner agency resources.
• Communication Skills: Maintains clear, effective, timely, and responsive oral and written communications with clients, internal teams, community organizations, providers, and state staff.

Payment Calculations & Workload Management

• Claims Establishment: Uses basic math (add, subtract, multiply, divide) to record, calculate, and account for child care assistance payments.
• Records & File Management: Ensures accurate and timely filing of case documents within electronic data storage systems and manages paper flow efficiently.
• Time Management: Works independently to manage active workloads, prioritize tasks, and meet strict county and state policy timelines.

Collaboration & Professional Engagement

• Team Participation: Attends team and division meetings, collaborates effectively in a team environment, and provides assistance to co-workers as needed.
• Professional Representation: Represents the department in meetings and community interactions, conducting self in alignment with agency values.
• Continuous Learning: Participates in assigned program and system trainings to maintain current knowledge of rules and systems.

Other related duties as assigned.

Qualifications

Education:

High school diploma or equivalent is required. Bilingual proficiency (English/Spanish) is preferred.

Core Competencies

Successful performance in this role is demonstrated by accurate and timely eligibility determinations, compliance with state and county policies, and effective management of caseloads and deadlines. The employee provides responsive, compassionate, and clear customer service, helps clients understand their CCCAP eligibility and connect with resources, maintains accurate records, and collaborates professionally with colleagues, providers, and community partners while maintaining current program knowledge.

Experience:

• Environments requiring regulatory compliance, eligibility determination, public assistance case processing, or high-volume customer service.
• Roles in social services, eligibility intake, office administration, banking, accounting, or customer service.

We recognize that critical skills can be developed through various combinations of professional, educational, or lived experiences. Instead of requiring specific degrees, we look for demonstrated mastery of core competencies.

Physical Requirements and Working Environment:

This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds. Work is generally confined to a standard office environment.

In compliance with the Equal Pay for Equal Work Act the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position:

• A seniority system that rewards employees based on length of employment.
• A merit system that rewards employees for exceptional job performance.
• Education, training, or experience to the extent that they are reasonably related to the work in question.
• Another factor related to job performance or business operations, such as paying a shift differential to workers on less popular shifts.
• Travel, if the travel is a regular and necessary condition of the work performed.

This position is eligible for the following Mesa County benefits:

• Medical
• Dental
• Vision
• Retirement
• Paid Sick and Vacation Leave
• Life insurance
• Long term disability

Agency

Mesa County Address 544 Rood Ave Grand Junction, CO 81501 Phone 970- 244 - 1856 Website http://www.mesacounty.us

Culture

Mesa County is looking for innovative, collaborative and enthusiastic people dedicated to serving the citizens of Mesa County.

We have a demanding workplace that promotes teamwork, flexibility and initiative while at the same time encouraging a healthy work/life balance.