Child Care Eligibility & Services Specialist

Child Development Associates; Chula Vista (CA); Hybrid; USD 56,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holidays

Sick leave

Vacation time

Retirement plan

Employee assistance

Job summary

Child Development Associates is seeking a Care Eligibility Specialist to administer the Alternative Payment Program, conduct eligibility interviews and enrollment, and ensure regulatory compliance. The role emphasizes compassionate client service, confidentiality, and accurate documentation.

Office-based with hybrid options after training. The department is Case Management, and the position focuses on building relationships with diverse families while guiding them through program requirements

Qualifications

• Strong clerical, administrative and computer skills.
• Experience handling client/service workflows is a plus.
• Ability to navigate policy/regulation requirements and document accordingly.

Responsibilities

• Provide and explain CDA's childcare programs to parents who walk-in or call; educate on admission and/or continued eligibility requirements.
• Provide relevant and timely resource and referrals as needed.
• Conduct enrollment/recertification appointments; process eligibility status changes; maintain documentation and verification requirements.
• Request updated documentation for continual compliance, and process changes within timelines via correspondence, computer updates, personal inquiries and verifications.
• Track and monitor eligibility and status on families receiving childcare services; submit reports as needed.
• Calculate income and determine family fees, following up on all changes as needed.
• Initiate prompt and professional responses to clients, co-workers, and other individuals while delivering timely services; continually prioritize workload to ensure deadlines are met.
• Maintain organization of family files to create an accurate paper trail showing eligibility for childcare services provided.
• Participate in on-site and off-site learning opportunities such as workshops, conferences, staff meetings and trainings

Skills

Clerical skills

Administrative skills

Computer skills

Customer service

Education

Associate degree (admin / human services)

Job description

Child Development Associates is seeking a Care Eligibility Specialist to administer the Alternative Payment Program, conduct eligibility interviews and enrollment, and ensure regulatory compliance. The role emphasizes compassionate client service, confidentiality, and accurate documentation.

Office-based with hybrid options after training. The department is Case Management, and the position focuses on building relationships with diverse families while guiding them through program requirements