Early Childhood Benefits & Support Specialist

State of New Mexico; Rio Rancho (NM); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

State of New Mexico is hiring for an information and eligibility position to support families and child care providers. The role handles inbound inquiries, guides applicants through benefits and eligibility steps, and ensures accurate data entry and case updates in real time.

The successful candidate will communicate clearly, adhere to program rules, and strive to resolve questions on the first call. Some travel or office-based work may be required.

Qualifications

• High School diploma or Equivalent and one (1) year of women, infant, and children (WIC) experience, customer service, office administration, or government assistance programs such as welfare, unemployment benefits, social security benefits and/or public housing. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one (1) year may substitute for the required experience.

Responsabilités

• Answer inbound calls from New Mexico families, child care providers, and other stakeholders.
• Guide callers to appropriate early childhood services, community resources, or other state agencies when inquiries fall outside the CCA program.
• Explain eligibility criteria, application requirements, payment processes, and applicants' rights.
• Update case notes, enter data, and process case changes in real time while speaking with the client.
• Assist with determining eligibility for starting or continuing benefits and resolve routine issues on the first call where possible.
• Complete actions to approve, modify, deny, or terminate assistance as required.

Connaissances

Customer service

Data entry

Phone etiquette

Formation

High School diploma or equivalent

Description du poste

State of New Mexico is hiring for an information and eligibility position to support families and child care providers. The role handles inbound inquiries, guides applicants through benefits and eligibility steps, and ensures accurate data entry and case updates in real time.

The successful candidate will communicate clearly, adhere to program rules, and strive to resolve questions on the first call. Some travel or office-based work may be required.