Chief of Staff: Scale Ops & System Playbook

Seen Health, Inc.; Los Angeles (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity included

401k plan

Paid time off

Parental and caregiver leave

Wellness and development opportunities

Job summary

Seen Health is seeking a Chief of Staff to partner with the executive team and design scalable operating systems. You will map current workflows, define ownership, and build a reusable playbook to run Seen Health at scale.

The role focuses on architecture, cadence, and knowledge distribution, ensuring decisions are made in the room and documented for future use. You will collaborate closely with the CEO and leadership to codify processes, drive Notion as the system of record, and deliver a

Qualifications

• Minimum 3–6+ years in strategy, operations, consulting, chief-of-staff, or business-operations roles.
• Strong follow-through and attention to detail.
• Systems-thinking with ability to map processes and ownership across teams.

Responsibilities

• Map all processes end-to-end across clinical operations, growth, transportation, finance, and administration.
• Create a live areas-of-responsibility map and update mechanism that scales with the company.
• Standardize and own the operating cadence: weekly, monthly, quarterly forums and outputs.
• Consolidate information flow into a navigable company wiki and ensure Notion adoption.
• Define decision-making processes, tracking, and a single source of truth.
• Develop a single, sanitized company dashboard and drive efficient resource allocation.

Skills

Strategy

Operations

Consulting

Chief-of-Staff

Business operations

Tools

Notion

AI tools

Knowledge management

Job description

Seen Health is seeking a Chief of Staff to partner with the executive team and design scalable operating systems. You will map current workflows, define ownership, and build a reusable playbook to run Seen Health at scale.

The role focuses on architecture, cadence, and knowledge distribution, ensuring decisions are made in the room and documented for future use. You will collaborate closely with the CEO and leadership to codify processes, drive Notion as the system of record, and deliver a