Chief AI Enablement & Enterprise Adoption Leader

Synchrony; Connecticut; Hybrid; USD 170,000 - 290,000; Full time

Job summary

Synchrony seeks a VP, Head of AI Enablement to accelerate responsible AI adoption by shaping enterprise programs and an employee-centric AI experience. You will lead cross-functional teams, partner with legal, compliance, HR, and technology, and drive adoption initiatives with measurable outcomes.

You will craft enablement materials, launch kits, playbooks, and executive updates while building communities and stories that demonstrate AI value across the organization.

Qualifications

• Bachelor’s degree in a related discipline and 10+ years of experience in employee experience, enterprise enablement, change management, or strategic program leadership.

Responsibilities

• Lead enterprise AI enablement programs that help associates understand, access, and responsibly use approved AI tools and capabilities in their daily work.
• Develop and execute the AI employee experience strategy, including adoption journeys, communications, engagement moments, role-based enablement, feedback channels, and measurement plans.
• Drive rollout of AI tools and priority use cases across the organization, ensuring launch readiness, stakeholder alignment, associate-facing guidance, adoption support, and post-launch learning loops.
• Partner with legal, compliance, risk, privacy, technology, marketing, communications, HR, learning, and business teams to ensure enablement initiatives are responsible, aligned, and easy for associates to understand and act on.
• Manage the internal AI community focused on enablement, including champion networks, learning forums, office hours, success stories, peer-to-peer knowledge sharing, and community activation campaigns.
• Define and track adoption and engagement metrics, including tool usage, participation, sentiment, community activity, use case activation, learning engagement, barriers to adoption, and qualitative feedback.
• Prepare executive-ready updates for the Head of AI and senior stakeholders, clearly articulating adoption progress, employee engagement, communications activity, risks, opportunities, decisions needed, and next priorities.
• Perform other duties and/or special projects as assigned

Skills

Executive storytelling

Stakeholder management

Change management

Strategic communications

Education

Bachelor’s degree or higher

12+ years of relevant experience (in lieu of degree)

Tools

Microsoft 365

Copilot

Teams

SharePoint

Viva

Power BI

Job description

Synchrony seeks a VP, Head of AI Enablement to accelerate responsible AI adoption by shaping enterprise programs and an employee-centric AI experience. You will lead cross-functional teams, partner with legal, compliance, HR, and technology, and drive adoption initiatives with measurable outcomes.

You will craft enablement materials, launch kits, playbooks, and executive updates while building communities and stories that demonstrate AI value across the organization.