Chicago Market Operations Lead - Equity & Growth

JOCO; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus

Benefits package

Equity ownership exposure

Job summary

JOCO in Chicago is seeking a City Manager to lead our expanding gig-delivery operations. You will own the Chicago market, driving P&L performance, partnerships, customer growth, and retention with hands-on leadership of cross-functional teams.

You will supervise mechanics, field, and concierge staff, partner with landlords for leases, and optimize processes using data and dashboards. This role offers equity exposure and a path to scale in a fast-moving micromobility start-up.

Qualifications

• 3+ years in Operations or Strategy with a track record of growth and efficiency.
• Excellent communication, leadership, and management skills in a warehouse environment.
• Experience using data to support theses; SQL is a strong plus.

Responsibilities

• Treat the Chicago market as your own startup — drive P&L performance, partnerships, customer growth, and retention through hands-on ownership of market KPIs.
• Orchestrate daily operations across the Mechanic, Field, and Concierge departments, helping teams to prioritize the most high impact tasks.
• Work with the Corporate Team, sharing daily and weekly reports on market metrics, successes, and challenges, while leveraging digital tools and dashboards to efficiently and accurately track progress.
• Oversee hiring, training, and management of mechanics, field associates, operations staff, and concierge associates.
• Identify target station locations and lead lease acquisition negotiations with landlords and brokers.
• Continuously design, implement, and iterate on operational processes
• Identify, negotiate with, and manage local contractors.

Skills

Analytical thinking

Leadership

Management

SQL

Data-driven

Operational excellence

Travel willingness

Micromobility knowledge

Tools

SQL

Job description

JOCO in Chicago is seeking a City Manager to lead our expanding gig-delivery operations. You will own the Chicago market, driving P&L performance, partnerships, customer growth, and retention with hands-on leadership of cross-functional teams.

You will supervise mechanics, field, and concierge staff, partner with landlords for leases, and optimize processes using data and dashboards. This role offers equity exposure and a path to scale in a fast-moving micromobility start-up.