JOCO Chicago City Manager

JOCO; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus

Benefits package

Equity ownership exposure

Job summary

JOCO in Chicago is seeking a City Manager to lead our expanding gig-delivery operations. You will own the Chicago market, driving P&L performance, partnerships, customer growth, and retention with hands-on leadership of cross-functional teams.

You will supervise mechanics, field, and concierge staff, partner with landlords for leases, and optimize processes using data and dashboards. This role offers equity exposure and a path to scale in a fast-moving micromobility start-up.

Qualifications

• 3+ years in Operations or Strategy with a track record of growth and efficiency.
• Excellent communication, leadership, and management skills in a warehouse environment.
• Experience using data to support theses; SQL is a strong plus.

Responsibilities

• Treat the Chicago market as your own startup — drive P&L performance, partnerships, customer growth, and retention through hands-on ownership of market KPIs.
• Orchestrate daily operations across the Mechanic, Field, and Concierge departments, helping teams to prioritize the most high impact tasks.
• Work with the Corporate Team, sharing daily and weekly reports on market metrics, successes, and challenges, while leveraging digital tools and dashboards to efficiently and accurately track progress.
• Oversee hiring, training, and management of mechanics, field associates, operations staff, and concierge associates.
• Identify target station locations and lead lease acquisition negotiations with landlords and brokers.
• Continuously design, implement, and iterate on operational processes
• Identify, negotiate with, and manage local contractors.

Skills

Analytical thinking

Leadership

Management

SQL

Data-driven

Operational excellence

Travel willingness

Micromobility knowledge

Tools

SQL

Job description

We empower gig workers to complete last-mile deliveries by removing all the hassle of owning, storing, charging, and maintaining E-Bikes. Since our launch in late April 2021, we’ve helped thousands of couriers complete millions of deliveries and have partnered with major players in the delivery market.We’re growing in Chicago and are looking to hire a City Manager to lead our team. The CM reports directly to the VP Operations & Strategy.

What you will do:

• Treat the Chicago market as your own startup — drive P&L performance, partnerships, customer growth, and retention through hands-on ownership of market KPIs.
• Orchestrate daily operations across the Mechanic, Field, and Concierge departments, helping teams to prioritize the most high impact tasks.
• Work with the Corporate Team, sharing daily and weekly reports on market metrics, successes, and challenges, while leveraging digital tools and dashboards to efficiently and accurately track progress.
• Oversee hiring, training, and management of mechanics, field associates, operations staff, and concierge associates.
• Identify target station locations and lead lease acquisition negotiations with landlords and brokers.
• Continuously design, implement, and iterate on operational processes
• Identify, negotiate with, and manage local contractors.

What you will need:

• 3+ years of experience working in Operations or Strategy-related fields, with an exceptional aptitude for analytical thinking, driving operational efficiency, and accelerating growth.
• Excellent communication, leadership, and management skills, with the ability to lead and manage a team in a warehouse environment.
• Strong problem solving skills and a can-do mentality: no job is too big or small, and no challenge is insurmountable.
• Capable of leveraging data to support theses and discover nuanced insights: experience with SQL is a strong plus.
• An unbounded work ethic, willingness to take responsibility, a drive to succeed, and the ability to adapt as the operation scales.
• Familiarity with bikes and/or the micromobility industry is a plus but not essential.
• Willingness to travel to new markets.
• A competitive salary, bonus, and benefits package.
• Exposure to JOCO’s growth through equity ownership.
• The unique opportunity to take on enormous responsibility and agency, shaping an entire market’s strategy and operations as you best see fit.