Market Operations Team Lead

Carvana; Chicago (IL); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K with company match

Discounts on vehicles

Student loan payments

Pet benefits

Job summary

Carvana is seeking a Team Lead for Market Operations in Chicago to drive hub performance, lead a Customer Advocate team, and shape daily operations with a strong customer focus. You will develop talent, monitor performance, and translate market trends into actionable improvements, while delivering an exceptional, seamless car buying experience for customers and colleagues alike.

This is a hands-on leadership role that requires strategic thinking, clear communication, and the ability to coach

Qualifications

• 5+ years work experience in a customer facing team environment.
• 3+ years of management experience.
• Proven history of developing and coaching employees.
• Experience with strategic planning, process improvement, and guiding teams to exceed goals.
• Excellent interpersonal and leadership skills.

Responsibilities

• Be a continuous positive force within the market and create strong morale and spirit throughout the team.
• Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful.
• Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
• Generate and monitor regular reports like a boss and presenting to upper management… also like a boss.
• Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
• Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
• Actively look for ways to improve the overall customer and Advocate team experience.
• Address and effectively manage complex and sensitive customer-facing issues.

Skills

Customer-facing

Team management

Coaching

Strategic planning

Process improvement

Interpersonal skills

Problem solving

Weekend availability

Education

Bachelor's Degree

Tools

Salesforce

Tableau

Job description

Carvana is seeking a Team Lead for Market Operations in Chicago to drive hub performance, lead a Customer Advocate team, and shape daily operations with a strong customer focus. You will develop talent, monitor performance, and translate market trends into actionable improvements, while delivering an exceptional, seamless car buying experience for customers and colleagues alike.

This is a hands-on leadership role that requires strategic thinking, clear communication, and the ability to coach