City Operations Lead - Data-Driven Mobility & Growth

Bird; Columbus (OH); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Time off

Wellness resource

Work-from-home stipend

Healthcare package

Ride credits

Job summary

Bird is seeking a City Operations Manager in Columbus to lead market operations with P&L ownership, vendor relations, and strategic project delivery. You will align strategy with execution, manage performance metrics, and drive profitability in a fast‑growing micromobility context.

The role requires a doer attitude, strong communication, and ability to influence across teams while delivering measurable results in a dynamic urban environment.

Qualifications

• 2+ years of relevant experience, at least 1+ year experience managing team members.
• Self-motivated, energetic and driven individual with the ability to learn new skills, monitor and manage a team and grow with the role.
• Engaging communicator with the ability to connect with senior leaders as well as motivate teams.
• Excels at building networks and liaising with external partners and city stakeholders.
• Strong Excel / data management skills.
• Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments.
• Ability to simplify difficult problems into actionable and solvable tasks.
• Data-driven by nature, strong attention to detail, and obsessed with process improvement.
• Comfortable learning and adapting to new concepts and using new tools.

Responsibilities

• Manage the end-to-end operation of the respective market, with support and oversight from the Operations leadership team.
• Manage performance and efficiency of our operations, track and report critical operational, ridership, supply and demand metrics.
• Use data to optimize processes, creatively solve problems, and track results.
• Flag and help resolve any operational matters for Bird with stakeholders, whether city, vendors or other third parties.
• Work on continuous growth, as well as local campaigns and initiatives to improve market share.
• Manage costs, with a keen eye on profitability and positive margins.
• Provide daily oversight, coordination and training of our operational staff, including hourly, front-line workforce in specific markets.
• Problem solve - prioritize tasks, and overcome obstacles that come your way.
• Collaborate, communicate and influence across the organization to ensure timely resolutions, quality control, and process feedback.
• Be resourceful and a self-starter - take initiative, work well without supervision and begin projects independently.

Skills

Team management

Data analysis

Communication skills

Problem solving

Attention to detail

Adaptability

Tools

Excel

Job description

Bird is seeking a City Operations Manager in Columbus to lead market operations with P&L ownership, vendor relations, and strategic project delivery. You will align strategy with execution, manage performance metrics, and drive profitability in a fast‑growing micromobility context.

The role requires a doer attitude, strong communication, and ability to influence across teams while delivering measurable results in a dynamic urban environment.