Chicago IT MSP Account Manager: Renewals & Growth

SDI Presence; Chicago (IL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-paid Life Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan with Company’s

Employee Wellness Program

Generous PTO

Professional development opportunities

Job summary

SDI Presence in Chicago is seeking an Account Manager – Commercial to maintain and grow relationships within a defined portfolio of mid-market and large enterprise commercial accounts in the Chicago area. The role focuses on renewals and ensuring clients continue to see value in SDI's managed services and technology solutions.

The ideal candidate is personable and reliable, with 3–5 years in account management or client-facing sales, familiarity with the Chicago market, and a proven ability to

Qualifications

• 3–5 years of account management or client-facing sales experience in IT services, managed services, or technology solutions.
• Experience working with mid-market and/or large enterprise commercial accounts in the Chicago area.
• Bachelor's degree required.
• Comfortable managing ongoing client relationships and renewal conversations in a professional manner.

Responsibilities

• Manage a defined portfolio of commercial accounts as the primary day-to-day contact.
• Drive contract renewals and identify opportunities for expanded service with clients.
• Conduct regular check-ins and reviews to assess satisfaction and performance.
• Flag new business opportunities to the sales team for follow-up.
• Coordinate with internal delivery and solutions teams to meet commitments.

Skills

Client relationship management

Communication skills

Organizational skills

CRM proficiency

Education

Bachelor's degree

Tools

Salesforce

Job description

SDI Presence in Chicago is seeking an Account Manager – Commercial to maintain and grow relationships within a defined portfolio of mid-market and large enterprise commercial accounts in the Chicago area. The role focuses on renewals and ensuring clients continue to see value in SDI's managed services and technology solutions.

The ideal candidate is personable and reliable, with 3–5 years in account management or client-facing sales, familiarity with the Chicago market, and a proven ability to