Strategic IT Account Manager - Growth & Renewals

Access One; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Generous PTO

Hybrid work environment

Job summary

Access One in Chicago, IL is seeking an Account Manager to own and grow a defined book of business by delivering exceptional client experience and driving contract renewals. You’ll manage ~100 accounts and ~4M ARR, focusing on renewals and expansion opportunities.

You will build trusted advisor relationships, coordinate with internal teams, conduct quarterly business reviews, and stay current on our portfolio of telecom and managed IT solutions.

Qualifications

• 2–4 years of experience in account management, client success, or relationship management.
• Experience in a quota-bearing role with demonstrated success meeting or exceeding revenue targets.
• Experience at a Managed IT Services Provider (MSP) strongly preferred.
• Ability to manage both business and technical conversations with clients.
• Strong organizational and time-management skills.
• Excellent communication and relationship-building abilities.
• Ability to manage a high-volume book of business in a fast-paced environment.
• Bachelor’s degree preferred or equivalent experience.

Responsibilities

• Build and maintain strong client relationships while serving as a trusted advisor and advocate
• Execute contract renewals with a target of less than 5% revenue write-down on base renewals
• Target 15% annual growth across assigned book of business through up/cross-selling
• Serve as the primary point of contact for pricing, service changes, and issue resolution
• Conduct quarterly client-facing business reviews (QBRs)
• Coordinate with internal teams to ensure a best-in-class client experience
• Perform client site visits as needed
• Stay informed on product offerings and recommend solutions aligned to client needs

Skills

Relationship management

Communication

Time management

Organizational skills

Quota bearing

Technical conversations

Education

Bachelor’s degree

Job description

Access One in Chicago, IL is seeking an Account Manager to own and grow a defined book of business by delivering exceptional client experience and driving contract renewals. You’ll manage ~100 accounts and ~4M ARR, focusing on renewals and expansion opportunities.

You will build trusted advisor relationships, coordinate with internal teams, conduct quarterly business reviews, and stay current on our portfolio of telecom and managed IT solutions.