Checkout Team Lead - Front End Customer Experience

The GIANT Company; Culpeper (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

The GIANT Company is seeking a Front-End Supervisor at our Culpeper, VA location to oversee all front-end operations including customer service, scheduling, training, performance, productivity, shrink, sanitation and safety. The role requires guiding checkout teams and ensuring top-tier service for customers.

Ideal candidates will have at least 1 year of related experience, strong leadership, communications, and organizational skills, and the ability to promote a positive work environment while

Qualifications

• Must be authorized to work in the U.S.
• Must be able to communicate and understand company policies and safety regulations in order to complete job duties in a satisfactory manner.
• Must meet the ergonomic and physical requirements, as well as the physical base scores for this position, with or without reasonable accommodation.
• Must be able to use, or learn to use, the equipment and tools used to perform this job.
• Must meet the company performance standards for the job including but not limited to regular attendance.
• Must have 1 year of work experience or technical training (this is a job specific requirement).
• Demonstrates strong knowledge and skills in the areas of training, communications, human relations, team building, planning, and organization. In addition, exhibits a high energy level, positive attitude, and displays a sense of urgency.
• Possesses the leadership skills that team members will rally around, always giving recognition where credit is due.
• Exhibits strong written and oral communication skills.

Responsibilities

• Review the work schedule at the start of the shift and prepare the duties and PPE requirements.
• Supervise checkout cashiers, assist in checkouts, resolve customer issues, and manage lane operations based on customer load.
• Perform special store level projects as assigned by the assistant store manager of customer experience.
• Serve as role model to all team members for delivering exceptional customer service.
• Perform other duties related to front-end operations, customer service, team members, cash control, productivity, shrink and food safety.

Skills

Leadership

Training

Communication

Team building

Planning

Organization

Customer service

Attention to detail

Tools

POS systems

Register software

Job description

The GIANT Company is seeking a Front-End Supervisor at our Culpeper, VA location to oversee all front-end operations including customer service, scheduling, training, performance, productivity, shrink, sanitation and safety. The role requires guiding checkout teams and ensuring top-tier service for customers.

Ideal candidates will have at least 1 year of related experience, strong leadership, communications, and organizational skills, and the ability to promote a positive work environment while