Checkout Experience Leader

The GIANT Company; South Temple (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

The GIANT Company is seeking a Store Front-End Leader to oversee all aspects of the front-end, including customer service, scheduling, performance, shrink, sanitation, and safety. You will lead a team, train colleagues, and ensure smooth daily operations aligned with our values across PA locations.

As a pivotal member of the front-end team, you will model excellent service, drive efficiency, and uphold PPE and safety standards while fostering a positive environment for customers and teammates

Qualifications

• Authorized to work in the U.S.
• Able to communicate and understand company policies and safety regulations
• Must meet ergonomic and physical requirements with/without accommodation
• Able to use or learn to use equipment and tools
• Meet company performance standards including regular attendance
• 1 year of work experience or technical training
• Shows leadership, energy, urgency and strong communication skills
• Experience with computer register systems and cash management systems

Responsibilities

• Review work schedule at shift start and prepare equipment and supplies while complying with PPE requirements.
• Supervise checkout cashiers, assist at checkouts, resolve customer issues, bag as needed, and manage lanes based on customer load.
• Perform store-level projects assigned by the assistant store manager of customer experience.
• Serve as a role model for delivering exceptional customer service.
• Handle other duties related to front-end operations, customer service, team members, cash control, productivity, shrink and food safety.

Skills

Customer service

Leadership

Training

Communication

Team building

Planning

Organizational skills

Problem solving

Job description

The GIANT Company is seeking a Store Front-End Leader to oversee all aspects of the front-end, including customer service, scheduling, performance, shrink, sanitation, and safety. You will lead a team, train colleagues, and ensure smooth daily operations aligned with our values across PA locations.

As a pivotal member of the front-end team, you will model excellent service, drive efficiency, and uphold PPE and safety standards while fostering a positive environment for customers and teammates