Front-End Checkout Leader & Customer Experience Coach

The GIANT Company; Kutztown (Berks County); On-site; USD 38,000 - 48,000; Full time

Job summary

The GIANT Company is a leading grocer dedicated to serving communities with a focus on customer care and operational excellence. This front-end supervisor role oversees scheduling, customer service, training, and front-end performance to ensure safety and efficiency across the checkout area.

We seek motivated team players who value teamwork and guest satisfaction, with the ability to guide associates and maintain high standards of service daily.

Qualifications

• 1 year of work experience or technical training.
• Strong knowledge in training, communications, human relations, team building, planning, and organization.
• Demonstrates leadership skills and ability to motivate team members.
• Exhibits strong written and oral communication skills.

Responsibilities

• Review the work schedule at shift start, prepare equipment and supplies, and follow PPE requirements.
• Supervise checkout cashiers, assist in checkouts, resolve customer issues, bag when needed, and manage lanes based on customer load.
• Perform special store level projects as assigned by the assistant store manager of customer experience.
• Serve as a role model for delivering exceptional customer service.
• Handle other duties related to front-end operations, customer service, cash control, productivity, shrink and food safety.

Skills

Customer service

Leadership

Communication

Team building

Training

Education

Work experience or technical training

Tools

Register systems

Cash management systems

POS computer

Job description

The GIANT Company is a leading grocer dedicated to serving communities with a focus on customer care and operational excellence. This front-end supervisor role oversees scheduling, customer service, training, and front-end performance to ensure safety and efficiency across the checkout area.

We seek motivated team players who value teamwork and guest satisfaction, with the ability to guide associates and maintain high standards of service daily.