Check Imaging Systems Analyst - Hybrid, Impact & Growth

State Employees' Credit Union; Raleigh (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

State Employees' Credit Union in Raleigh, NC is seeking a capable Operations Analyst to support banking processes and incident management. You will assist with troubleshooting production systems, testing new technologies, and preparing user guides forCheck imaging and related workflows.

The role requires at least 2 years in banking operations, strong analytical and communication skills, and proficiency with MS Office, especially Excel.

Qualifications

• Minimum 2 years of banking operations or other relevant experience.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficient in MS Office, particularly Excel.
• Ability to work well under pressure in critical situations with tight deadlines (production issues).
• Ability and willingness to work fluctuating or additional hours including overnight or weekends for testing or troubleshooting system issues.

Responsibilities

• Assist with troubleshooting production systems and incident/problem management, documenting issues and coordinating resolutions with appropriate technical teams.
• Assist with product testing, defect analysis, implementation, validation and conversion efforts, preparation of training materials and user guides for new technologies, and enhancements related to check imaging systems and processes.
• Provide resolution support to business units/teams related to items processing, image exchange, check image retention, exception processing, returns processing, and branch, ATM and mobile remote deposit capture.
• Work closely with senior staff and managers to ensure all system updates and design changes meet organizational requirements and are implemented in a timely manner. Attend and lead project meetings within departments as well as with other user groups, technical teams and vendors.
• Maintain working knowledge of item/check processing systems and business user functionality to ensure system design and testing is applicable to organizational directives and end user environments.

Skills

Analytical thinking

Problem solving

Communication

Excel proficiency

Education

Bachelor’s degree

Information Systems

Finance

Tools

MS Office Suite

Excel

Job description

State Employees' Credit Union in Raleigh, NC is seeking a capable Operations Analyst to support banking processes and incident management. You will assist with troubleshooting production systems, testing new technologies, and preparing user guides forCheck imaging and related workflows.

The role requires at least 2 years in banking operations, strong analytical and communication skills, and proficiency with MS Office, especially Excel.