CRM Incident Specialist - Digital Banking

Peoples-Bank; Newton (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Peoples Bank in North Carolina seeks a Digital Banking CRM-Incident Support Specialist to respond to customer inquiries across channels, compile information, and ensure accurate documentation.

The role requires strong attention to detail, ability to multi-task, proficiency in Microsoft Office, and experience in banking operations; candidates should have at least 3 years in a financial institution and solid communication.

Qualifications

• Must be a high school graduate or equivalent with a minimum of 3 years of relevant work experience in a financial institution.
• Working knowledge of Microsoft Office.
• Preferred: 2+ years in banking with Digital Banking experience.

Responsibilities

• Respond to customer inquiries and complete information across bank channels (phone, email).
• Reconcile internal general ledger and demand accounts as part of daily tasks.
• Maintain accurate documentation and records with strong organization.
• Demonstrate excellent communication and customer service in all interactions.

Skills

Attention to detail

Multi-tasking

Excellent communication

Phone presence

Documentation

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Peoples Bank in North Carolina seeks a Digital Banking CRM-Incident Support Specialist to respond to customer inquiries across channels, compile information, and ensure accurate documentation.

The role requires strong attention to detail, ability to multi-task, proficiency in Microsoft Office, and experience in banking operations; candidates should have at least 3 years in a financial institution and solid communication.