System Business Analyst - Check Imaging Systems

ncsecu.org; Raleigh (NC); Hybrid; USD 60,000 - 80,000; Full time

Job summary

State Employees' Credit Union is seeking an IT/Operations Analyst to support banking systems, incident management and a range of item/check processing workflows in a hybrid in‑office/remote setting near Raleigh.

The role emphasizes analytical problem solving, strong communication, and collaboration with cross‑functional teams to ensure timely updates, testing, and smooth operation during critical periods. Familiarity with Excel and Office is valued.

Qualifications

• Minimum 2 years of banking operations or other relevant experience.
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficient in MS Office, particularly Excel
• Ability to work well under pressure in critical situations with tight deadlines (production issues)
• Ability and willingness to work fluctuating or additional hours include overnight or weekends as needed for testing, implementations or troubleshooting system issues.

Responsibilities

• Assist with troubleshooting production systems and incident management when required, documentation of system issues while coordinating resolutions with appropriate technical teams.
• Assist with product testing, defect analysis, implementation, validation and conversion efforts, preparation of training materials and user guides for new technologies, and enhancements related to check imaging systems and processes. Testing and validation includes database and security updates to ensure application compatibility.
• Provide resolution support to business units/teams related to items processing, image exchange, check image retention, exception processing, returns processing, and branch, ATM and mobile remote deposit capture.
• Work closely with senior staff and managers to ensure all system updates and design changes meet organizational requirements and are implemented in a timely manner. Attend and lead project meetings within departments as well as with other user groups, technical teams and vendors.
• Maintain working knowledge of item/check processing systems and business user functionality to ensure system design and testing is applicable to organizational directives and end user environments.

Skills

Analytical thinking

Problem solving

Communication skills

MS Excel

Education

Bachelor's degree (Information Systems, Business Administration, or Finance)

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Essential Responsibilities:

• (30%) Assist with troubleshooting production systems and incident/problem management when required, documentation of system issues while coordinating resolutions with appropriate technical teams.
• (30%) Assist with product testing, defect analysis, implementation, validation and conversion efforts, preparation of training materials and user guides for new technologies, and enhancements related to check imaging systems and processes. Testing and validation includes database and security updates to ensure application compatibility.
• (15%) Provide resolution support to business units/teams related to items processing, image exchange, check image retention, exception processing, returns processing, and branch, ATM and mobile remote deposit capture.
• (15 %) Work closely with senior staff and managers to ensure all system updates and design changes meet organizational requirements and are implemented in a timely manner. Attend and lead project meetings within departments as well as with other user groups, technical teams and vendors.
• (10%) Maintain working knowledge of item/check processing systems and business user functionality to ensure system design and testing is applicable to organizational directives and end user environments.

Required Education & Experience (Knowledge, Skills, & Abilities):

• Minimum 2 years of banking operations or other relevant experience.
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficient in MS Office, particularly Excel
• Ability to work well under pressure in critical situations with tight deadlines (production issues)
• Ability and willingness to work fluctuating or additional hours include overnight or weekends as needed for testing, implementations or troubleshooting system issues.

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Bachelor's degree in Information Systems, Business Administration, Finance
• Experience in: Check data and image capture
• Item processing workflows
• Payment systems integration
• Check Industry standards and file formats
• Item processing sort patterns
• Branch/operation user functionality
• Check system workflow designs

Job Environment & Physical Requirements:

• A hybrid remote and in-office setting. In-office setting includes physical proximity to other employees and some background noise from other employees, printers, phones, etc.
• After-hours support during system implementation or critical processing periods.
• Availability during operational outages or business continuity events may be required.
• Ability to communicate effectively in person, over the phone and via collaboration tools

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.