Chatbot Developer – Conversational AI

TriTech Enterprise Systems; United States; Remote; USD 83,000 - 124,000; Full time

Benefits offered by this job

Cutting-edge AI tools

Remote work within USA

Professional growth in Generative AI

Job summary

TriTech Enterprise Systems is seeking a Chatbot Developer to design, build, and optimize next-generation conversational experiences in a fully remote role within the USA. The position emphasizes bridging classical NLU with Generative AI and migrating architectures toward Agents 365 Azure SDK.

You will work on end-to-end chatbot development, enterprise integrations (MuleSoft, PeopleSoft, Salesforce), and omnichannel dialog management while ensuring transparent and human-like user experiences.

Qualifications

• 3+ years of dedicated software development in Conversational AI, NLP/NLU, or LLM agent development.

Responsibilities

• End-to-End Development: drive full lifecycle of scalable chatbots and AI agents.
• Architecture Migration: maintain Azure Bot Framework v4; migrate toward Copilot Studio/Agents 365.
• Enterprise Integration: design API integrations using MuleSoft to connect PeopleSoft and Salesforce.
• Omnichannel Dialog Management: author dynamic interfaces using Microsoft Dynamics Adaptive Cards across web, mobile, and messaging channels.
• Live Chat and Case Management: implement escalation protocols with Salesforce Live Chat and Case Management APIs.
• NLU and LLM Orchestration: combine Azure CLU with Azure OpenAI for intent routing and content generation.
• Performance Optimization: analyze logs and metrics to optimize flows and reduce hallucinations.
• Cross-Functional Collaboration: work with product, UX, and stakeholders to translate business logic into user stories.

Skills

C#

.NET

JavaScript

NLU/NLP

LLM Agent Development

Azure Bot Framework

Dialog Management

API Integrations

MuleSoft

Salesforce

Tools

Azure Bot Framework SDK v4

Copilot Studio / Agents 365

Microsoft Foundry

Job description

• Chatbot Developer – Remote
• 100% Remote within USA
• 9 months contract
• Must be an employee of TriTech Enterprise Systems
• Resumes are due by 9/22/2026

TriTech Enterprise Systems (TriTech) is seeking a talented, passionate Chatbot/Conversational AI Developer. This candidate will play a pivotal role in managing current-day chatbot implementations and designing, building, and optimizing our next-generation conversational experiences.

In this role:

• You will bridge the gap between classical NLU systems and modern Generative AI orchestrations
• You will be responsible for maintaining our robust enterprise foundations while actively driving our migration strategy toward autonomous agent frameworks.

The ideal candidate possesses a deep technical background in the Microsoft conversational ecosystem, a strong understanding of enterprise integration layers, and a passion for delivering seamless, human-like, yet transparent user experiences.

Key Responsibilities:

• End-to-End Development: Drive the full lifecycle development (from conversational design to production deployment) of scalable chatbots, virtual assistants, and AI agents.
• Architecture Migration: Maintain and optimize our current Azure Bot Framework SDK v4 stack while actively participating in the architectural migration toward Microsoft Foundry and Agents 365 Azure SDK.
• Enterprise Integration: Design and implement robust API integrations using MuleSoft as the central enterprise service bus to orchestrate data exchange between conversational front ends and core backend systems, including PeopleSoft and Salesforce.
• Omnichannel Dialog Management: Author and manage rich, dynamic conversational interfaces using Microsoft Dynamics Adaptive Cards, Knowledge Management systems, and Automation Flows across web, mobile, and messaging channels.
• Live Chat and Case Management: Build seamless escalation protocols, including live agent handoffs to Salesforce Live Chat and automated ticket routing via Salesforce Case Management APIs.
• NLU and LLM Orchestration: Integrate Hybrid AI strategies by combining classical NLU (Azure Conversational Language Understanding/CLU) with Large Language Models (Azure OpenAI/GPT) for intelligent intent routing, fallback handling, and contextual content generation.
• Performance Optimization: Analyze conversation logs, containment rates, and intent accuracy metrics using data visualization tools to continuously optimize conversational flows and minimize hallucinations.
• Cross-Functional Collaboration: Partner closely with Product Managers, UX Designers, and business stakeholders to translate complex business logic into intuitive user stories and turn technical constraints into delightful user experiences.

Required Experience:

• 3+ years of dedicated experience in software development with a specialized focus on Conversational AI, NLP/NLU, or LLM agent development.
• Microsoft Bot Stack Expertise: Deep, hands-on proficiency with Azure Bot Framework SDK v4 (including Waterfall Dialogs, custom middleware, and state management) alongside experience or strong theoretical knowledge of Copilot Studio / Agents 365.
• Core Backend Skills: Strong programming fundamentals with advanced proficiency in C#, .NET, and JavaScript, combined with frontend capabilities (HTML/CSS) for custom web-chat styling and Adaptive Card rendering.
• Enterprise Systems Integration: Direct experience working with MuleSoft layers to pull/push data from legacy enterprise platforms like PeopleSoft and CRM systems like Salesforce.

Preferred Experience:

• Data and State Management: Experience configuring and querying Azure Cosmos DB for storing conversation state, user context, and telemetry logs.
• Analytics Driven: Familiarity with utilizing Power BI or Azure Application Insights to analyze drop-off points, intent confusion matrices, and chatbot containment metrics.
• Modern DevOps: Experience defining and maintaining CI/CD pipelines for conversational assets across Dev, Test, and Production environments.
• Industry Context: Experience implementing conversational solutions within Higher Education or complex, multi-stakeholder enterprise environments is a plus.
• Soft Skills: Exceptional communication skills with the ability to articulate technical AI constraints to non-technical business stakeholders.

Benefits & Culture:

• Cutting-Edge Innovation: Be part of a forward-thinking team actively reshaping the digital student and staff experience through advanced AI and Agentic workflows.
• Impact-Driven Work: Build tools that directly solve user pain points, handling high-volume transactions with immediate real-world impact.
• Professional Growth: Work in a fast-paced environment that actively supports upskilling in Generative AI, LLM orchestration, and next-generation Microsoft AI technologies.

TriTech is an equal opportunity employer!