Conversational AI Engineer

Compunnel, Inc.; Harrisburg (Dauphin County); On-site; USD 100,000 - 130,000; Full time

Job summary

A technology solutions provider is seeking a skilled developer to design and implement enterprise-grade conversational AI solutions. Responsibilities include developing chatbots and voice systems using Azure technologies, ensuring security compliance, and mentoring junior developers. Candidates must have substantial software engineering experience, particularly in conversational AI, and possess strong backend development skills in Python and C#. Excellent communication skills are also required for successful collaboration across teams.

Qualifications

• 5+ years of experience in software engineering.
• Minimum 3+ years of experience in conversational AI (chat and voice).
• Strong backend development skills using Python and C#.

Responsibilities

• Design and develop enterprise-grade chatbot and voice solutions using Azure technologies.
• Integrate conversational solutions with platforms like Genesys and Twilio.
• Optimize LLM pipelines and monitor system performance.

Skills

Software engineering experience

Conversational AI experience

Backend development (Python, C#)

Problem-solving skills

Analytical skills

Communication skills

Tools

Azure Bot Service

Power Virtual Agents

REST APIs

WebRTC services

Job description

This role focuses on designing and developing enterprise-grade conversational AI solutions, including chatbots and voice bots, using Microsoft Azure technologies. The position involves building secure, scalable, and high-performing conversational systems integrated with enterprise platforms, optimizing LLM pipelines, and continuously improving customer experience metrics such as latency, containment rate, and CSAT. The role also includes collaboration with cross-functional teams and mentoring junior developers in a fast-paced agile environment.

Key Responsibilities

• Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service and Power Virtual Agents
• Integrate conversational solutions with platforms such as Genesys, Twilio, and Microsoft Teams
• Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG)
• Integrate conversational systems with CRM, ITSM, and security platforms using APIs and event-driven architectures
• Ensure compliance with security and data protection standards including PII protection, encryption, GDPR, and accessibility requirements
• Monitor system performance and conduct analytics, A/B testing, and optimization to improve latency, containment rate, and CSAT
• Collaborate with product and engineering teams to align solutions with business requirements
• Mentor junior developers and establish best practices for conversational AI development

Required Skills

• 5+ years of experience in software engineering
• Minimum 3+ years of experience in conversational AI (chat and voice)
• Experience with LLM and NLU orchestration
• Knowledge of vector databases and Whisper/voice models
• Familiarity with WebRTC services
• Strong backend development skills using Python and C#
• Experience building and consuming REST APIs
• Knowledge of CI/CD pipelines and cloud security best practices
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills in English