Sr, Developer-AI

United Airlines; Chicago (IL); On-site; USD 130,000 - 180,000; Full time

Job summary

United Airlines is seeking a Senior Developer, IT to lead development of critical contact center applications, with expertise in Conversational AI, IVR, web chat, and cloud-native web platforms.

You will collaborate with technology leads, SMEs, UX designers, and stakeholders to define technical deliveries, drive API integrations, and ensure scalable, secure deployments across cloud environments. Strong Agile leadership and end-to-end testing experience are essential.

Qualifications

• Bachelor's degree in CS or related field or 4 years of relevant work experience.
• Experience in design, development, testing and debugging of software in agile environments.
• Experience with Conversational AI, chat/voice bots, IVR.

Responsibilities

• Lead development, execution, and delivery of artifacts/code involving Conversational AI, IVR, chatbot/web chat and cloud-native web apps.
• Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms.
• Champion Agile/Scrum, sprint planning, stand-ups and retrospectives.
• Lead API integrations between internal platforms, external systems, and cloud services.
• Collaborate with teams to gather integration requirements and translate into scalable solutions.
• Lead unit and integration testing and assist QA with end-to-end testing.
• Stay current with API development best practices and emerging technologies.
• Coordinate with Cloud infra teams to ensure scalable, secure deployments.
• Oversee vendor relationships and third-party integrations when applicable.
• Support and guide the team to remove blockers and maintain momentum.

Skills

Conversational AI

Agile/Scrum

Leadership

APIs

Cloud architectures

Stakeholder management

Testing

Communication

Education

Bachelor's degree in CS or related field

Computer science engineering

Tools

Node.js

Python

AWS

Azure

GCP

Jira

Confluence

Azure DevOps

Git

Job description

The Senior Developer, IT will be responsible for the development of our critical applications within the contact centers. This role will need to have the expertise on technical development in Conversational Contact Center technologies including Web Chat, Voice IVR, Web Applications & Cloud platforms.

• Lead development, execution, and delivery of artifacts/code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications
• Knowledge of NLP/NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Google Vertex AI, Amazon Bedrock) including data preparation, prompt design, testing, and feedback loops
• Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
• Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms
• Champion Agile/Scrum methodologies, conducting sprint planning, stand-ups, and retrospectives
• Lead API integrations between internal platforms, external systems, and cloud services
• Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions
• Lead unit and integration testing and assist QA teams with end-to-end testing
• Stay current with industry best practices and emerging technologies in API development and integration
• Highlight and document risks, issues, blockers and dependencies; discuss with team project manager on regular basis
• Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments
• Track delivery milestones and interdependencies across multiple teams
• Oversee vendor relationships and third‑party integrations when applicable
• Support and guide the team in removing blockers, maintaining momentum, and ensuring quality
• 8+ years of hands on technical experience in Contact Center & CX platforms
• Proven experience delivering IVR, web chat, and AI‑powered virtual assistant solutions
• Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices
• Strong organizational and stakeholder management skills across technical and non‑technical teams
• Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps)
• Excellent communication, leadership, and documentation abilities
• Knowledge of APIs, JSON, XML, and OAuth
• Experience with language: Node.js, Python
• Familiarity with CI/CD pipelines/DevOps and version control tools like Git
• Knowledge of customer journey mapping, persona design, and voice UX best practices
• Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI‑DSS) in cloud and CX solutions

Qualifications -

• Bachelor's degree or 4 years of relevant work experience
• Computer science engineering or relevant field
• Nice to have:
• SaFe Agile
• 4+ years of experience in design, development, documenting, testing, and debugging of new and existing software systems and/or applications for market sale or large-scale proprietary software for internal use in an agile environment
• Web development, API integartions, Cloud technologies, contact ceter/IVR technologies, Chatbot creation & integrations
• Experience in Conversational AI domains
• Experience in chat/voice bots
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position