Chat Support Representative

Children House Montessori; City of Albany (NY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Children House Montessori is seeking a dedicated Customer Support Representative to handle inquiries, assist with product and service questions, and process orders. The role emphasizes investigating issues, resolving conflicts, and maintaining positive customer relationships for higher satisfaction.

The candidate should stay informed about product specifications and aim to deliver outstanding service, communicating clearly with customers to ensure their needs are met effectively.

Qualifications

• Experience in customer service or support roles.
• Ability to respond to product questions and processing orders.
• Proactive in investigating issues and resolving conflicts.

Responsibilities

• Managing incoming calls.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.

Skills

Customer service

Communication skills

Conflict resolution

Problem solving

Job description

Chat Support Representative at Children House Montessori

We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

Customer Support Responsibilities:

• Managing incoming calls.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.