Chat Support Specialist: Delight Customers & Resolve Issues

Children House Montessori; City of Albany (NY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Children House Montessori is seeking a dedicated Customer Support Representative to handle inquiries, assist with product and service questions, and process orders. The role emphasizes investigating issues, resolving conflicts, and maintaining positive customer relationships for higher satisfaction.

The candidate should stay informed about product specifications and aim to deliver outstanding service, communicating clearly with customers to ensure their needs are met effectively.

Qualifications

• Experience in customer service or support roles.
• Ability to respond to product questions and processing orders.
• Proactive in investigating issues and resolving conflicts.

Responsibilities

• Managing incoming calls.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.

Skills

Customer service

Communication skills

Conflict resolution

Problem solving

Job description

Children House Montessori is seeking a dedicated Customer Support Representative to handle inquiries, assist with product and service questions, and process orders. The role emphasizes investigating issues, resolving conflicts, and maintaining positive customer relationships for higher satisfaction.

The candidate should stay informed about product specifications and aim to deliver outstanding service, communicating clearly with customers to ensure their needs are met effectively.