Chat Support Analyst: Customer Loyalty & Solutions

target; Montpelier (VT); Remote; USD 27,552 - 41,328; Full time

Job summary

Target is seeking a Guest Services Analyst to support Target Guest Services (TGS) on the chat platform, delivering a personalized experience to guests and resolving inquiries across chat, email, phone and letters.

You will work with cross-functional teams to maintain high service quality, learn new technologies, and support training, reporting and process improvements while upholding policy guidelines.

Qualifications

• Bachelor's degree or higher required.
• 3-5 years of customer service experience, preferably in chat.
• Ability to interact professionally with guests and partners.
• Strong written and verbal communication skills.
• Experience handling customer complaints.
• Proficient with MS Office and data visualization tools.
• Six Sigma certification preferred.
• Support training, documentation and reporting.

Responsibilities

• Deliver a personalized experience to each guest on the TGS Chat platform and deepen loyalty and sales.
• Resolve customer issues in a timely, helpful manner with integrity and a strong work ethic.
• Learn new technology and use available resources to solve problems.
• Interact with the Target team to resolve issues and communicate with customers and management.
• Adapt to changing business needs while maintaining a professional attitude.
• Prioritize tasks across email, phone, chat and letters and support training and process improvements.

Skills

Customer service

Verbal communication

Written communication

Empathy

Education

Bachelor's degree or higher

Six Sigma certification

Tools

MS PowerPoint

Excel

Data visualization tools

Job description

Target is seeking a Guest Services Analyst to support Target Guest Services (TGS) on the chat platform, delivering a personalized experience to guests and resolving inquiries across chat, email, phone and letters.

You will work with cross-functional teams to maintain high service quality, learn new technologies, and support training, reporting and process improvements while upholding policy guidelines.