Chat-Based Customer Support & Sales Specialist

Jobs for Humanity; Morrow (GA); On-site; USD 37,000 - 46,000; Full time

Job summary

VXI Global Solutions seeks Customer Service & Sales Chat Representatives to assist customers via chat, resolve billing inquiries, and promote products and upgrades. This full-time, non-voice role emphasizes customer satisfaction and sales performance.

Ideal candidates possess strong written communication, a customer-focused attitude, and the ability to manage multiple chats while following scripts. Paid training and growth opportunities are offered.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Ability to promote products and service upgrades via chat.

Responsibilities

• Provide customer support through chat channels.
• Address and resolve billing-related concerns and inquiries.
• Promote and sell products, services, and package upgrades based on customer needs.
• Maintain high levels of customer satisfaction and loyalty.
• Meet quality, productivity, and sales performance goals.
• Handle multiple interactions simultaneously with accuracy and professionalism.
• Deliver exceptional service while balancing customer experience and sales objectives.

Skills

Communication skills

Customer focus

Active listening

Empathy in chat

Process adherence

Sales targets

Time management

Education

High school diploma or GED

Job description

VXI Global Solutions seeks Customer Service & Sales Chat Representatives to assist customers via chat, resolve billing inquiries, and promote products and upgrades. This full-time, non-voice role emphasizes customer satisfaction and sales performance.

Ideal candidates possess strong written communication, a customer-focused attitude, and the ability to manage multiple chats while following scripts. Paid training and growth opportunities are offered.