Chat-First Support Specialist for Real Estate Platform

Dew Software, Inc.; Oklahoma City (OK); Remote; USD 40,000 - 60,000; Full time

Job summary

Dew Software, Inc. is seeking Customer Support Specialists to provide 100% digital/chat-based Tier-1 support for real estate appraisers and inspectors using the company’s property and appraisal platforms.

The role requires handling 2–3 concurrent chats, answering product questions, and documenting interactions in CRM systems. You will troubleshoot common issues from knowledge bases, elevate complex problems to Tier-2, and maintain empathetic, clear written communication.

Qualifications

• 1+ year customer service experience, preferably digital/chat-based.
• Strong written English and digital communication skills.
• Typing: minimum 50 WPM.

Responsibilities

• Provide customer support through live chat only (no phone queue).
• Handle 2–3 simultaneous conversations with quality responses.
• Assist users with software navigation, account settings, and reports.
• Troubleshoot using knowledge bases and product docs.
• Elevate advanced issues to Tier-2 support.
• Document interactions and resolutions in CRM/ticketing systems.
• Identify recurring questions and documentation gaps.
• Maintain professional, empathetic written communication.

Skills

Customer service

Digital chat

Typing 50 WPM

Knowledge base

Tools

Zendesk

Salesforce

LiveChat

ServiceNow

Job description

Dew Software, Inc. is seeking Customer Support Specialists to provide 100% digital/chat-based Tier-1 support for real estate appraisers and inspectors using the company’s property and appraisal platforms.

The role requires handling 2–3 concurrent chats, answering product questions, and documenting interactions in CRM systems. You will troubleshoot common issues from knowledge bases, elevate complex problems to Tier-2, and maintain empathetic, clear written communication.